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+Scaffold the Tessera ticketing system as a TypeScript/Bun project at /home/gjermund/projects/tessera.
+
+## Stack
+- Runtime: Bun 1.3+
+- Framework: Hono (web framework)
+- Database: PostgreSQL + Drizzle ORM
+- Validation: Zod
+- Templating: Handlebars
+- Logging: Pino
+- Testing: Bun test
+
+## Steps
+
+### 1. Initialize the project
+```bash
+cd /home/gjermund/projects/tessera
+bun init -y
+```
+Set name to "tessera", type to "module".
+
+### 2. Install dependencies
+```bash
+bun add hono zod drizzle-orm pg handlebars pino dotenv
+bun add -d drizzle-kit @types/pg @types/handlebars bun-types
+```
+
+### 3. Create tsconfig.json
+- target: ES2022
+- module: ESNext
+- moduleResolution: bundler
+- strict: true
+- paths: "@/*" → "./src/*"
+
+### 4. Create the directory structure
+```
+src/
+  index.ts
+  config.ts
+  db/
+    schema.ts
+    index.ts
+    migrate.ts
+  models/
+    ticket.ts
+    queue.ts
+    transaction.ts
+    scrip.ts
+    lifecycle.ts
+    custom-field.ts
+    user.ts
+  scrip/
+    engine.ts
+    conditions.ts
+    actions.ts
+    templates.ts
+  lifecycle/
+    validator.ts
+  routes/
+    health.ts
+    tickets.ts
+    queues.ts
+    scrips.ts
+    custom-fields.ts
+    lifecycles.ts
+  middleware/
+    error.ts
+    logging.ts
+drizzle/
+  migrations/
+tests/
+```
+
+### 5. Create each file with actual working code
+
+#### src/index.ts
+- Create Hono app
+- Register routes from ./routes/*
+- Register middleware (error handler, request logging)
+- Export the app
+
+#### src/config.ts
+- Parse DATABASE_URL, SERVER_HOST, SERVER_PORT from env
+- Zod schema with defaults: host=127.0.0.1, port=8080
+- Export typed config object
+
+#### src/db/schema.ts
+Define Drizzle tables matching these PostgreSQL tables:
+
+```sql
+tickets: id (uuid pk default gen_random_uuid), subject (text not null), queue_id (uuid not null ref queues.id), status (text not null), owner_id (uuid ref users.id), creator_id (uuid not null ref users.id), created_at (timestamptz default now), updated_at (timestamptz default now), started_at (timestamptz), resolved_at (timestamptz)
+
+queues: id (uuid pk default gen_random_uuid), name (text not null unique), description (text), lifecycle_id (uuid ref lifecycles.id), created_at (timestamptz default now)
+
+lifecycles: id (uuid pk default gen_random_uuid), name (text not null unique), definition (jsonb not null), created_at (timestamptz default now)
+
+transactions: id (uuid pk default gen_random_uuid), ticket_id (uuid not null ref tickets.id on delete cascade), transaction_type (text not null), field (text), old_value (text), new_value (text), data (jsonb), creator_id (uuid not null ref users.id), created_at (timestamptz default now)
+
+scrips: id (uuid pk default gen_random_uuid), queue_id (uuid ref queues.id, null=global), name (text not null), description (text), condition_type (text not null), condition_config (jsonb not null default '{}'), action_type (text not null), action_config (jsonb not null default '{}'), template_id (uuid ref templates.id), stage (text not null default 'TransactionCreate'), sort_order (int not null default 0), disabled (bool not null default false), created_at (timestamptz default now)
+
+templates: id (uuid pk default gen_random_uuid), name (text not null), queue_id (uuid ref queues.id, null=global), subject_template (text not null), body_template (text not null), created_at (timestamptz default now)
+
+custom_fields: id (uuid pk default gen_random_uuid), name (text not null), field_type (text not null), values (jsonb), max_values (int not null default 1), pattern (text), created_at (timestamptz default now)
+
+queue_custom_fields: id (uuid pk default gen_random_uuid), queue_id (uuid not null ref queues.id), custom_field_id (uuid not null ref custom_fields.id on delete cascade), sort_order (int not null default 0), unique(queue_id, custom_field_id)
+
+custom_field_values: id (uuid pk default gen_random_uuid), custom_field_id (uuid not null ref custom_fields.id on delete cascade), ticket_id (uuid not null ref tickets.id on delete cascade), value (text not null), created_at (timestamptz default now), unique(custom_field_id, ticket_id, value)
+
+users: id (uuid pk default gen_random_uuid), username (text not null unique), email (text), created_at (timestamptz default now)
+```
+
+Add indexes on: tickets(queue_id), tickets(status), transactions(ticket_id), transactions(created_at), scrips(queue_id), custom_field_values(ticket_id), custom_field_values(custom_field_id).
+
+#### src/db/index.ts
+- Create and export a Drizzle connection pool function
+- Accept DATABASE_URL parameter, return drizzle instance
+
+#### src/db/migrate.ts
+- Standalone script: `bun run src/db/migrate.ts`
+- Run Drizzle migrations from the drizzle/migrations directory
+
+#### src/models/*.ts
+Each model file exports TypeScript interfaces/types (from Drizzle inference) and Zod schemas for validation.
+
+ticket.ts: Ticket interface, CreateTicketSchema (subject, queue_id), UpdateTicketSchema (subject?, status?, owner_id?)
+queue.ts: Queue interface, CreateQueueSchema
+transaction.ts: Transaction interface, TransactionType enum
+scrip.ts: Scrip interface, ScripStage enum, CreateScripSchema
+lifecycle.ts: Lifecycle interface
+custom-field.ts: CustomField interface, CustomFieldType enum
+
+#### src/scrip/engine.ts
+ScripEngine class:
+- constructor(db: Drizzle instance)
+- prepare(ticketId: string, transactions: Transaction[]): PreparedScrip[]
+  - Load scrips from DB (global + queue-specific, filtered by condition_type matching transaction type, sorted by sort_order)
+  - For each: evaluate condition → if matches, render template → build PreparedScrip
+- commit(prepared: PreparedScrip[]): ScripResult[]
+  - Execute each action
+  - Returns results
+- PreparedScrip type: { scripId, scripName, actionType, actionPayload, dryRun }
+- ScripResult type: { scripId, success, message }
+- For MVP, conditions and actions are mocked (log what would happen)
+
+#### src/scrip/conditions.ts
+- ConditionEvaluator interface: evaluate(ticket, transactions) → boolean
+- OnCreate: true if any transaction is type "Create"
+- OnStatusChange: true if any transaction is type "StatusChange"
+- OnResolve: true if any status change goes to a "resolved"-like status
+
+#### src/scrip/actions.ts
+- ActionExecutor interface: execute(payload) → { success, message }
+- SendEmail: logs the email it would send (subject, body, recipients from payload)
+- Webhook: logs the webhook it would fire (url, method, headers, body from payload)
+- SetCustomField: logs the CF it would set (field_id, value from payload)
+
+#### src/scrip/templates.ts
+- TemplateRenderer class using Handlebars
+- render(template, context) → { subject, body }
+- Context includes: ticket (id, subject, status, etc.), queue (name), transaction (type, field, old_value, new_value), custom_fields (map of name→value)
+
+#### src/lifecycle/validator.ts
+- LifecycleValidator class
+- validateTransition(lifecycleDef, fromStatus, toStatus) → { valid, error? }
+  - Check that toStatus is in the lifecycle's valid statuses
+  - Check that fromStatus→toStatus is an allowed transition
+  - Handle wildcard transitions (*)
+- isResolvedStatus(lifecycleDef, status) → boolean
+  - A status is "resolved" if it's in the inactive category
+- For MVP, lifecycle definition is a JSON object: { statuses: { initial: [...], active: [...], inactive: [...] }, transitions: { "from": ["to", ...], ... } }
+
+#### src/routes/*.ts
+Each route file exports a Hono router:
+
+health.ts: GET /health → { status: "ok", version: "0.1.0" }
+
+tickets.ts:
+- GET / → list tickets (query params: queue_id?, status?)
+- POST / → create ticket (validate body, insert, return ticket)
+- GET /:id → get ticket with custom field values
+- PATCH /:id → update ticket (validate transition, create transaction, run scrips, return result)
+- POST /:id/preview → dry-run (validate transition, run prepare only, return prepared scrips)
+- GET /:id/transactions → list transactions for ticket
+
+queues.ts:
+- GET / → list queues
+- POST / → create queue
+
+scrips.ts:
+- GET / → list scrips
+- POST / → create scrip
+- GET /:id → get scrip
+- PATCH /:id → update scrip
+
+custom-fields.ts:
+- GET / → list custom fields
+- POST / → create custom field
+
+lifecycles.ts:
+- GET / → list lifecycles
+- POST / → create lifecycle
+
+### 6. Create drizzle.config.ts
+```typescript
+import { defineConfig } from "drizzle-kit";
+
+export default defineConfig({
+  schema: "./src/db/schema.ts",
+  out: "./drizzle/migrations",
+  dialect: "postgresql",
+  dbCredentials: {
+    url: process.env.DATABASE_URL!,
+  },
+});
+```
+
+### 7. Update .gitignore
+Add: node_modules/, .env, dist/, bun.lock (if not already ignored)
+
+### 8. Create .env.example
+```
+DATABASE_URL=postgres://tessera:password@localhost:5432/tessera
+SERVER_HOST=127.0.0.1
+SERVER_PORT=8080
+```
+
+### 9. Create a drizzle migration
+```bash
+bun run drizzle-kit generate
+```
+Then verify a migration SQL file was created in drizzle/migrations/
+
+### 10. Verify the project compiles
+```bash
+bun run src/index.ts --help 2>&1 | head -5
+```
+Or just check TypeScript: `bun run --print "import './src/index.ts'"` to verify no syntax errors.
+
+## Rules
+- Use `bun init` and `bun add` — not npm/yarn/pnpm
+- All code must type-check. Do `bun run --print` to verify no TS errors
+- Use proper TypeScript types — no `any` unless truly unavoidable
+- Drizzle schemas must match the architecture exactly
+- Routes must be functional — not just stubs returning 501
+- The scrip engine must have the prepare/commit two-phase pattern even if actions are mocked
+- Lifecycle validator must handle wildcard transitions (*)
+- Commit to git after each major step
+
+## Verification
+1. `ls -la src/` — all directories exist with proper files
+2. `bun run src/db/schema.ts` — Drizzle schema parses without errors (or use drizzle-kit check)
+3. `bun run src/index.ts` — should start a server on port 8080 (or at least not crash with import errors)
+4. `curl http://localhost:8080/health` — should return {"status":"ok","version":"0.1.0"}