diff --git a/drizzle/migrations/0002_short_custom_field_keys.sql b/drizzle/migrations/0002_short_custom_field_keys.sql
new file mode 100644
index 0000000..07bced3
--- /dev/null
+++ b/drizzle/migrations/0002_short_custom_field_keys.sql
@@ -0,0 +1,10 @@
+ALTER TABLE "custom_fields" ADD COLUMN "key" text;
+--> statement-breakpoint
+UPDATE "custom_fields"
+SET "key" = trim(both '_' from regexp_replace(lower("name"), '[^a-z0-9]+', '_', 'g'));
+--> statement-breakpoint
+UPDATE "custom_fields" SET "key" = 'field_' || substring("id"::text, 1, 8) WHERE "key" IS NULL OR "key" = '';
+--> statement-breakpoint
+ALTER TABLE "custom_fields" ALTER COLUMN "key" SET NOT NULL;
+--> statement-breakpoint
+ALTER TABLE "custom_fields" ADD CONSTRAINT "custom_fields_key_unique" UNIQUE("key");
diff --git a/drizzle/migrations/meta/_journal.json b/drizzle/migrations/meta/_journal.json
index e79fa0f..5a065b8 100644
--- a/drizzle/migrations/meta/_journal.json
+++ b/drizzle/migrations/meta/_journal.json
@@ -15,6 +15,13 @@
       "when": 1780867177929,
       "tag": "0001_lovely_quentin_quire",
       "breakpoints": true
+    },
+    {
+      "idx": 2,
+      "version": "7",
+      "when": 1780904200000,
+      "tag": "0002_short_custom_field_keys",
+      "breakpoints": true
     }
   ]
-}
\ No newline at end of file
+}
diff --git a/package.json b/package.json
index 03debb3..1f96fc5 100644
--- a/package.json
+++ b/package.json
@@ -3,6 +3,13 @@
   "module": "src/index.ts",
   "type": "module",
   "private": true,
+  "scripts": {
+    "dev:backend": "bun run src/index.ts",
+    "db:migrate": "bun run src/db/migrate.ts",
+    "db:seed": "bun run src/db/seed.ts",
+    "db:seed:reset": "bun run src/db/seed.ts --reset",
+    "smoke": "bun run scripts/smoke-test.ts"
+  },
   "devDependencies": {
     "@types/bun": "latest",
     "@types/handlebars": "^4.1.0",
diff --git a/src/db/schema.ts b/src/db/schema.ts
index b625949..1ccede2 100644
--- a/src/db/schema.ts
+++ b/src/db/schema.ts
@@ -83,6 +83,7 @@ export const scrips = pgTable('scrips', {
 
 export const customFields = pgTable('custom_fields', {
   id: uuid('id').primaryKey().defaultRandom(),
+  key: text('key').notNull().unique(),
   name: text('name').notNull(),
   field_type: text('field_type').notNull(),
   values: jsonb('values'),
diff --git a/src/index.ts b/src/index.ts
index 9f1fff9..44e2c71 100644
--- a/src/index.ts
+++ b/src/index.ts
@@ -10,6 +10,8 @@ import { createQueuesRouter } from './routes/queues.ts';
 import { createScripsRouter } from './routes/scrips.ts';
 import { createCustomFieldsRouter } from './routes/custom-fields.ts';
 import { createLifecyclesRouter } from './routes/lifecycles.ts';
+import { createUsersRouter } from './routes/users.ts';
+import { createTemplatesRouter } from './routes/templates.ts';
 
 let db: Db | null = null;
 
@@ -31,6 +33,8 @@ app.route('/queues', createQueuesRouter(getDb()));
 app.route('/scrips', createScripsRouter(getDb()));
 app.route('/custom-fields', createCustomFieldsRouter(getDb()));
 app.route('/lifecycles', createLifecyclesRouter(getDb()));
+app.route('/users', createUsersRouter(getDb()));
+app.route('/templates', createTemplatesRouter(getDb()));
 
 export default app;
 export { app };
@@ -41,6 +45,7 @@ if (Bun.main === import.meta.path) {
     fetch: app.fetch,
     port: config.SERVER_PORT,
     hostname: config.SERVER_HOST,
+    development: false,
   });
   console.log(`Server running at http://${config.SERVER_HOST}:${config.SERVER_PORT}`);
 }
diff --git a/src/models/ticket.ts b/src/models/ticket.ts
index 27ccbb3..a33f40d 100644
--- a/src/models/ticket.ts
+++ b/src/models/ticket.ts
@@ -7,12 +7,14 @@ export type Ticket = InferSelectModel<typeof tickets>;
 export const CreateTicketSchema = z.object({
   subject: z.string().min(1),
   queue_id: z.string().uuid(),
+  description: z.string().trim().optional(),
+  custom_fields: z.record(z.string(), z.string()).optional(),
 });
 
 export const UpdateTicketSchema = z.object({
   subject: z.string().min(1).optional(),
   status: z.string().min(1).optional(),
-  owner_id: z.string().uuid().optional(),
+  owner_id: z.string().uuid().nullable().optional(),
 });
 
 export const CommentSchema = z.object({