diff --git a/web/src/app/tickets/[id]/page.tsx b/web/src/app/tickets/[id]/page.tsx
index 7275da4..3573eb3 100644
--- a/web/src/app/tickets/[id]/page.tsx
+++ b/web/src/app/tickets/[id]/page.tsx
@@ -747,34 +747,31 @@ export default function TicketDetailPage({
         </footer>
       </main>
 
-      <aside className="hidden min-h-0 overflow-y-auto border-l border-border bg-card/78 backdrop-blur xl:block">
-        <div className="space-y-5 p-5">
+      <aside className="hidden min-h-0 overflow-y-auto border-l border-border/50 bg-card/90 xl:block">
+        <div className="space-y-6 p-5">
+          {/* Status — prominent, visual */}
           <section>
-            <div className="mb-2 flex items-center justify-between">
-              <h2 className="text-xs font-semibold uppercase text-muted-foreground">Status</h2>
-              <CircleIcon
-                className="h-3.5 w-3.5"
-                style={{ color: currentStatusColor }}
-              />
-            </div>
             <div className="relative">
               <button
                 onClick={() => setStatusSelectOpen(!statusSelectOpen)}
-                className="flex w-full items-center gap-3 rounded-md border border-border bg-background/70 px-3 py-2.5 text-sm shadow-sm transition-colors hover:bg-accent"
+                className={cn(
+                  "flex w-full items-center gap-3 rounded-lg px-4 py-3 text-left transition-all",
+                  "ring-1 ring-inset",
+                )}
+                style={{
+                  backgroundColor: `${currentStatusColor}12`,
+                  color: currentStatusColor,
+                  boxShadow: `inset 0 0 0 1px ${currentStatusColor}40`,
+                }}
                 type="button"
               >
-                <span
-                  className="h-3 w-3 rounded-full"
-                  style={{ backgroundColor: currentStatusColor }}
-                />
-                <span className="flex-1 text-left font-semibold text-foreground">
-                  {currentStatusLabel}
-                </span>
-                <ChevronDownIcon className="h-4 w-4 text-muted-foreground" />
+                <span className="h-2.5 w-2.5 rounded-full" style={{ backgroundColor: currentStatusColor }} />
+                <span className="flex-1 text-sm font-semibold">{currentStatusLabel}</span>
+                <ChevronDownIcon className="h-4 w-4 opacity-60" />
               </button>
 
               {statusSelectOpen && (
-                <div className="absolute left-0 right-0 top-full z-20 mt-1 overflow-hidden rounded-md border border-border bg-popover shadow-xl">
+                <div className="absolute left-0 right-0 top-full z-20 mt-1 overflow-hidden rounded-lg border border-border bg-popover shadow-lg">
                   {statusOptions.map((status) => {
                     const isCurrent = status === ticket.status;
                     return (
@@ -783,19 +780,14 @@ export default function TicketDetailPage({
                         onClick={() => handleStatusSelect(status)}
                         disabled={isCurrent}
                         className={cn(
-                          "flex w-full items-center gap-3 px-3 py-2.5 text-left text-sm transition-colors",
-                          isCurrent
-                            ? "bg-accent text-muted-foreground"
-                            : "text-foreground hover:bg-accent"
+                          "flex w-full items-center gap-3 px-4 py-2.5 text-left text-sm transition-colors",
+                          isCurrent ? "bg-accent/50 text-muted-foreground" : "text-foreground hover:bg-accent"
                         )}
                         type="button"
                       >
-                        <span
-                          className="h-3 w-3 rounded-full"
-                          style={{ backgroundColor: STATUS_COLORS[status] ?? STATUS_COLORS.new }}
-                        />
+                        <span className="h-2.5 w-2.5 rounded-full" style={{ backgroundColor: STATUS_COLORS[status] ?? STATUS_COLORS.new }} />
                         {statusLabel(status)}
-                        {isCurrent && <span className="ml-auto text-xs">current</span>}
+                        {isCurrent && <span className="ml-auto text-[10px]">current</span>}
                       </button>
                     );
                   })}
@@ -805,198 +797,124 @@ export default function TicketDetailPage({
           </section>
 
           {preview && (
-            <section className="rounded-md border border-border bg-background/70 p-3 shadow-sm">
-              <div className="mb-2 flex items-center gap-2 text-sm font-semibold text-foreground">
-                <BotIcon className="h-4 w-4 text-primary" />
-                Automation preview
+            <section className="rounded-lg border border-border bg-accent/20 p-3">
+              <div className="flex items-center gap-2 text-xs font-semibold text-foreground">
+                <BotIcon className="h-3.5 w-3.5 text-primary" /> Automation preview
               </div>
-              <p className="text-xs text-muted-foreground">
-                Changing to{" "}
-                <span className="font-semibold text-foreground">
-                  {pendingStatus ? statusLabel(pendingStatus) : ""}
-                </span>
+              <p className="mt-1 text-[11px] text-muted-foreground">
+                Changing to <span className="font-semibold text-foreground">{pendingStatus ? statusLabel(pendingStatus) : ""}</span>
               </p>
-              <div className="my-3 space-y-1.5">
-                {preview.prepared_scrips.length > 0 ? (
-                  preview.prepared_scrips.map((scrip) => (
-                    <div
-                      key={scrip.scripId}
-                      className="flex items-center gap-2 rounded border border-border bg-card px-2 py-1.5 text-xs text-foreground"
-                    >
-                      <span className="h-1.5 w-1.5 rounded-full bg-primary" />
-                      {scrip.scripName}
-                    </div>
-                  ))
-                ) : (
-                  <p className="rounded border border-border bg-muted/40 px-2 py-1.5 text-xs text-muted-foreground">
-                    No scrips will fire
-                  </p>
-                )}
+              <div className="my-2 space-y-1">
+                {preview.prepared_scrips.length > 0
+                  ? preview.prepared_scrips.map((scrip) => (
+                      <div key={scrip.scripId} className="flex items-center gap-2 text-[11px] text-foreground">
+                        <span className="h-1.5 w-1.5 rounded-full bg-primary" /> {scrip.scripName}
+                      </div>
+                    ))
+                  : <p className="text-[11px] text-muted-foreground">No scrips will fire</p>}
               </div>
-              <div className="flex items-center gap-2">
-                <button
-                  onClick={handleApplyStatus}
-                  disabled={applyLoading}
-                  className="rounded-md bg-primary px-2.5 py-1.5 text-xs font-semibold text-primary-foreground transition-colors hover:bg-primary/90 disabled:opacity-50"
-                  type="button"
-                >
-                  {applyLoading ? "Applying..." : "Apply change"}
-                </button>
-                <button
-                  onClick={handleCancelStatus}
-                  disabled={applyLoading}
-                  className="rounded-md px-2.5 py-1.5 text-xs font-semibold text-muted-foreground transition-colors hover:bg-accent hover:text-foreground"
-                  type="button"
-                >
-                  Cancel
+              <div className="mt-2 flex gap-2">
+                <button onClick={handleApplyStatus} disabled={applyLoading} className="rounded-md bg-primary px-2.5 py-1 text-[11px] font-semibold text-primary-foreground hover:bg-primary/90 disabled:opacity-50" type="button">
+                  {applyLoading ? "Applying..." : "Apply"}
                 </button>
+                <button onClick={handleCancelStatus} disabled={applyLoading} className="rounded-md px-2.5 py-1 text-[11px] font-medium text-muted-foreground hover:bg-accent hover:text-foreground" type="button">Cancel</button>
               </div>
             </section>
           )}
-
-          {previewError && (
-            <div className="rounded-md border border-destructive/20 bg-destructive/10 p-3">
-              <p className="text-xs text-destructive">{previewError}</p>
-            </div>
-          )}
-
+          {previewError && <p className="text-xs text-destructive">{previewError}</p>}
           {scripResults && (
-            <section className="rounded-md border border-border bg-background/70 p-3 shadow-sm">
-              <div className="mb-2 flex items-center gap-2 text-sm font-semibold text-foreground">
-                <CheckCircle2Icon className="h-4 w-4 text-emerald-600" />
-                Scrip results
-              </div>
-              <div className="space-y-1.5">
+            <section className="rounded-lg border border-border bg-accent/20 p-3">
+              <div className="flex items-center gap-2 text-xs font-semibold text-foreground"><CheckCircle2Icon className="h-3.5 w-3.5 text-emerald-500" /> Scrip results</div>
+              <div className="mt-2 space-y-1">
                 {scripResults.map((result) => (
-                  <div
-                    key={result.scripId}
-                    className={cn(
-                      "flex items-center gap-2 text-xs",
-                      result.success ? "text-emerald-700 dark:text-emerald-300" : "text-destructive"
-                    )}
-                  >
-                    <span
-                      className={cn(
-                        "h-1.5 w-1.5 rounded-full",
-                        result.success ? "bg-emerald-600" : "bg-destructive"
-                      )}
-                    />
-                    {result.message}
+                  <div key={result.scripId} className={cn("flex items-center gap-2 text-[11px]", result.success ? "text-emerald-600 dark:text-emerald-400" : "text-destructive")}>
+                    <span className={cn("h-1.5 w-1.5 rounded-full", result.success ? "bg-emerald-500" : "bg-destructive")} /> {result.message}
                   </div>
                 ))}
               </div>
-              <button
-                onClick={() => setScripResults(null)}
-                className="mt-2 text-xs font-medium text-muted-foreground hover:text-foreground"
-                type="button"
-              >
-                Dismiss
-              </button>
+              <button onClick={() => setScripResults(null)} className="mt-1 text-[10px] text-muted-foreground hover:text-foreground" type="button">Dismiss</button>
             </section>
           )}
 
           <Separator />
 
+          {/* Assignment — no bordered boxes */}
           <section>
-            <h2 className="mb-2 text-xs font-semibold uppercase text-muted-foreground">
-              Assignment
-            </h2>
-            <dl className="overflow-hidden rounded-md border border-border bg-background/60">
-              <div className="grid grid-cols-[92px_minmax(0,1fr)] gap-3 border-b border-border px-3 py-2.5">
-                <dt className="text-[11px] font-semibold uppercase text-muted-foreground">Owner</dt>
-                <dd className="min-w-0">
-                  <select
-                    value={ticket.owner_id ?? ""}
-                    onChange={(event) => void handleOwnerChange(event.target.value)}
-                    disabled={fieldSaving === "owner"}
-                    className="h-8 w-full rounded-md border border-input bg-card px-2 text-sm text-foreground outline-none transition-colors focus:border-ring disabled:opacity-60"
-                    aria-label="Owner"
-                  >
-                    <option value="">Unassigned</option>
-                    {users.map((user) => (
-                      <option key={user.id} value={user.id}>
-                        {user.username}
-                      </option>
-                    ))}
-                  </select>
-                </dd>
+            <h2 className="mb-3 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground/70">Assignment</h2>
+            <div className="space-y-3">
+              <div>
+                <label className="mb-1 block text-[10px] font-medium text-muted-foreground">Owner</label>
+                <select
+                  value={ticket.owner_id ?? ""}
+                  onChange={(event) => void handleOwnerChange(event.target.value)}
+                  disabled={fieldSaving === "owner"}
+                  className="h-8 w-full rounded-md border border-input bg-transparent px-2.5 text-sm text-foreground outline-none focus:border-ring disabled:opacity-50"
+                  aria-label="Owner"
+                >
+                  <option value="">Unassigned</option>
+                  {users.map((user) => (<option key={user.id} value={user.id}>{user.username}</option>))}
+                </select>
               </div>
-              <div className="grid grid-cols-[92px_minmax(0,1fr)] gap-3 border-b border-border px-3 py-2.5">
-                <dt className="text-[11px] font-semibold uppercase text-muted-foreground">Team</dt>
-                <dd className="min-w-0">
-                  <select
-                    value={ticket.team_id ?? ""}
-                    onChange={(event) => void handleTeamChange(event.target.value)}
-                    disabled={fieldSaving === "team"}
-                    className="h-8 w-full rounded-md border border-input bg-card px-2 text-sm text-foreground outline-none transition-colors focus:border-ring disabled:opacity-60"
-                    aria-label="Team"
-                  >
-                    <option value="">No team</option>
-                    {teams.map((team) => (
-                      <option key={team.id} value={team.id}>
-                        {team.name}
-                      </option>
-                    ))}
-                  </select>
-                </dd>
+              <div>
+                <label className="mb-1 block text-[10px] font-medium text-muted-foreground">Team</label>
+                <select
+                  value={ticket.team_id ?? ""}
+                  onChange={(event) => void handleTeamChange(event.target.value)}
+                  disabled={fieldSaving === "team"}
+                  className="h-8 w-full rounded-md border border-input bg-transparent px-2.5 text-sm text-foreground outline-none focus:border-ring disabled:opacity-50"
+                  aria-label="Team"
+                >
+                  <option value="">No team</option>
+                  {teams.map((team) => (<option key={team.id} value={team.id}>{team.name}</option>))}
+                </select>
               </div>
-              <PropertyRow label="Priority" value="Not set" />
-            </dl>
+            </div>
           </section>
 
+          {/* Details — simple key-value lines */}
           <section>
-            <h2 className="mb-2 text-xs font-semibold uppercase text-muted-foreground">
-              Details
-            </h2>
-            <dl className="overflow-hidden rounded-md border border-border bg-background/60">
-              <PropertyRow label="Queue" value={queue?.name || ticket.queue_id} />
-              <PropertyRow
-                label="Created"
-                value={formatDistanceToNow(new Date(ticket.created_at), { addSuffix: true })}
-              />
-              <PropertyRow
-                label="Updated"
-                value={formatDistanceToNow(new Date(ticket.updated_at), { addSuffix: true })}
-              />
+            <h2 className="mb-3 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground/70">Details</h2>
+            <div className="space-y-2">
+              <div className="flex items-baseline justify-between gap-2 text-sm">
+                <span className="text-muted-foreground">Queue</span>
+                <span className="text-foreground">{queue?.name || ticket.queue_id}</span>
+              </div>
+              <div className="flex items-baseline justify-between gap-2 text-sm">
+                <span className="text-muted-foreground">Created</span>
+                <span className="text-foreground">{formatDistanceToNow(new Date(ticket.created_at), { addSuffix: true })}</span>
+              </div>
+              <div className="flex items-baseline justify-between gap-2 text-sm">
+                <span className="text-muted-foreground">Updated</span>
+                <span className="text-foreground">{formatDistanceToNow(new Date(ticket.updated_at), { addSuffix: true })}</span>
+              </div>
               {ticket.resolved_at && (
-                <PropertyRow
-                  label="Resolved"
-                  value={formatDistanceToNow(new Date(ticket.resolved_at), { addSuffix: true })}
-                />
+                <div className="flex items-baseline justify-between gap-2 text-sm">
+                  <span className="text-muted-foreground">Resolved</span>
+                  <span className="text-foreground">{formatDistanceToNow(new Date(ticket.resolved_at), { addSuffix: true })}</span>
+                </div>
               )}
-            </dl>
+            </div>
           </section>
 
+          {/* Custom fields — flat, no heavy borders */}
           <section>
-            <h2 className="mb-2 text-xs font-semibold uppercase text-muted-foreground">
-              Custom fields
-            </h2>
+            <h2 className="mb-3 text-[11px] font-semibold uppercase tracking-wider text-muted-foreground/70">Custom fields</h2>
             {queueFields.length === 0 ? (
-              <div className="rounded-md border border-border bg-background/60 px-3 py-3 text-sm text-muted-foreground">
-                No fields are assigned to this queue.
-              </div>
+              <p className="text-xs text-muted-foreground">No fields assigned.</p>
             ) : (
-              <div className="overflow-hidden rounded-md border border-border bg-background/60">
+              <div className="space-y-3">
                 {queueFields.map((assignment) => {
                   const field = assignment.custom_field;
                   const fieldId = assignment.custom_field_id;
-                  const options = Array.isArray(field?.values)
-                    ? field.values.map((value) => String(value))
-                    : [];
-                  const currentValue =
-                    ticket?.custom_fields?.find((item) => item.custom_field_id === fieldId)?.value ?? "";
+                  const options = Array.isArray(field?.values) ? field.values.map((v) => String(v)) : [];
+                  const currentValue = ticket?.custom_fields?.find((item) => item.custom_field_id === fieldId)?.value ?? "";
                   const isEditing = editingFieldId === fieldId;
                   const draftValue = customFieldDrafts[fieldId] ?? currentValue;
                   const isSaving = customFieldSaving === fieldId;
 
                   return (
-                    <div
-                      key={assignment.id}
-                      className="grid gap-1.5 border-b border-border px-3 py-2.5 last:border-b-0"
-                    >
-                      <label className="text-[11px] font-semibold uppercase text-muted-foreground">
-                        {field?.name ?? fieldId}
-                      </label>
+                    <div key={assignment.id}>
+                      <label className="mb-1 block text-[10px] font-medium text-muted-foreground">{field?.name ?? fieldId}</label>
 
                       {isEditing ? (
                         <div className="flex items-center gap-1.5">