Gjermund Høsøien Wiggen
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653139ad0d
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feat: watcher/CC system, SLA engine, and rich text comments
- Watcher system: ticket_watchers table, watch/unwatch endpoints,
notifications to watchers on comments and updates, watcher/cc
recipient sources in SendEmail scrip action, watch toggle and
watcher avatars in ticket detail UI
- SLA engine: sla_policies table, SLA deadline columns on tickets,
CRUD routes, OnSlaBreach scrip condition, scheduler SLA calculation,
deadlines set on create/reply, cleared on resolve, SLA indicators
on ticket list and detail, SLA Policies tab in admin
- Rich text: marked-based markdown rendering with XSS safety,
Write/Preview toggle in comment composer, styled prose output
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2026-06-15 21:40:18 +02:00 |
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