chore: exclude web and node_modules from tsconfig

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>

CLAUDE.md

@@ -40,20 +40,22 @@ tessera/
 ```bash
 cd ~/projects/tessera
 cp .env.example .env   # Edit DATABASE_URL to point to postgres://tessera:***@127.0.0.1:5433/tessera
-bun run src/index.ts   # Starts on port 9876
+npm run dev:backend   # Starts API on port 9876
 ```
 
 ### Run migrations
 ```bash
-bun run src/db/migrate.ts
+npm run db:migrate
+npm run db:seed      # Optional demo data for UI review
+npm run db:seed:reset # Reset local app data, then recreate demo data
 ```
 
 ### Start frontend
 ```bash
 cd web
 npm install        # Use npm, NOT bun (bun has compatibility issues with Next.js dev server)
-npx next build     # Production build
-npx next start --port 5173   # Production server
+npm run build      # Production build
+npm run start      # Production server on 127.0.0.1:3100
 ```
 
 **Note:** `bun run dev` (Turbopack) has WebSocket HMR issues in this environment. Use production mode only.
@@ -103,7 +105,7 @@ OpenCode server: `opencode serve --port 4096` (Gjermund attaches with `opencode
 
 After OpenCode makes changes:
 1. `cd web && npx next build` — verify zero errors
-2. `npx next start --port 5173` — restart production server
+2. `npm run start` — restart production server on 127.0.0.1:3100
 3. `git push` — push to origin
 
 ## Common Issues

drizzle/migrations/0002_short_custom_field_keys.sql

@@ -0,0 +1,10 @@
+ALTER TABLE "custom_fields" ADD COLUMN "key" text;
+--> statement-breakpoint
+UPDATE "custom_fields"
+SET "key" = trim(both '_' from regexp_replace(lower("name"), '[^a-z0-9]+', '_', 'g'));
+--> statement-breakpoint
+UPDATE "custom_fields" SET "key" = 'field_' || substring("id"::text, 1, 8) WHERE "key" IS NULL OR "key" = '';
+--> statement-breakpoint
+ALTER TABLE "custom_fields" ALTER COLUMN "key" SET NOT NULL;
+--> statement-breakpoint
+ALTER TABLE "custom_fields" ADD CONSTRAINT "custom_fields_key_unique" UNIQUE("key");

drizzle/migrations/meta/_journal.json

@@ -15,6 +15,13 @@
       "when": 1780867177929,
       "tag": "0001_lovely_quentin_quire",
       "breakpoints": true
+    },
+    {
+      "idx": 2,
+      "version": "7",
+      "when": 1780904200000,
+      "tag": "0002_short_custom_field_keys",
+      "breakpoints": true
     }
   ]
-}
+}

package.json

@@ -3,6 +3,13 @@
   "module": "src/index.ts",
   "type": "module",
   "private": true,
+  "scripts": {
+    "dev:backend": "bun run src/index.ts",
+    "db:migrate": "bun run src/db/migrate.ts",
+    "db:seed": "bun run src/db/seed.ts",
+    "db:seed:reset": "bun run src/db/seed.ts --reset",
+    "smoke": "bun run scripts/smoke-test.ts"
+  },
   "devDependencies": {
     "@types/bun": "latest",
     "@types/handlebars": "^4.1.0",

scripts/smoke-test.ts

@@ -0,0 +1,112 @@
+const backendUrl = process.env.BACKEND_URL ?? 'http://127.0.0.1:9876';
+const frontendUrl = process.env.FRONTEND_URL ?? 'http://127.0.0.1:3100';
+
+interface Ticket {
+  id: number;
+  subject: string;
+}
+
+interface Queue {
+  id: string;
+  name: string;
+}
+
+interface Transaction {
+  id: string;
+  ticket_id: number;
+  transaction_type: string;
+}
+
+async function requestJson<T>(url: string): Promise<T> {
+  const response = await fetch(url);
+  if (!response.ok) {
+    throw new Error(`${url} returned ${response.status} ${response.statusText}`);
+  }
+  return response.json() as Promise<T>;
+}
+
+async function requestOk(url: string): Promise<void> {
+  const response = await fetch(url, { method: 'HEAD' });
+  if (!response.ok) {
+    throw new Error(`${url} returned ${response.status} ${response.statusText}`);
+  }
+}
+
+async function check(name: string, fn: () => Promise<void>): Promise<void> {
+  try {
+    await fn();
+    console.log(`ok   ${name}`);
+  } catch (err) {
+    const message = err instanceof Error ? err.message : String(err);
+    console.error(`fail ${name}`);
+    console.error(`     ${message}`);
+    process.exitCode = 1;
+  }
+}
+
+async function main() {
+  let ticketForDetail: Ticket | null = null;
+
+  await check('backend health', async () => {
+    const health = await requestJson<{ status: string }>(`${backendUrl}/health`);
+    if (health.status !== 'ok') {
+      throw new Error(`expected status ok, got ${JSON.stringify(health)}`);
+    }
+  });
+
+  await check('queues exist', async () => {
+    const queues = await requestJson<Queue[]>(`${backendUrl}/queues`);
+    if (queues.length < 1) {
+      throw new Error('expected at least one queue');
+    }
+  });
+
+  await check('tickets exist', async () => {
+    const tickets = await requestJson<Ticket[]>(`${backendUrl}/tickets`);
+    if (tickets.length < 1) {
+      throw new Error('expected at least one ticket');
+    }
+    ticketForDetail = tickets.find((ticket) => ticket.subject.includes('VPN access')) ?? tickets[0] ?? null;
+  });
+
+  await check('ticket detail has activity', async () => {
+    if (!ticketForDetail) {
+      throw new Error('no ticket available for detail check');
+    }
+    const transactions = await requestJson<Transaction[]>(
+      `${backendUrl}/tickets/${ticketForDetail.id}/transactions`,
+    );
+    if (transactions.length < 1) {
+      throw new Error(`expected ticket ${ticketForDetail.id} to have transactions`);
+    }
+  });
+
+  await check('frontend index responds', async () => {
+    await requestOk(frontendUrl);
+  });
+
+  await check('frontend ticket detail responds', async () => {
+    if (!ticketForDetail) {
+      throw new Error('no ticket available for frontend detail check');
+    }
+    await requestOk(`${frontendUrl}/tickets/${ticketForDetail.id}`);
+  });
+
+  await check('frontend api proxy responds', async () => {
+    const health = await requestJson<{ status: string }>(`${frontendUrl}/api/health`);
+    if (health.status !== 'ok') {
+      throw new Error(`expected status ok, got ${JSON.stringify(health)}`);
+    }
+  });
+
+  if (process.exitCode) {
+    process.exit(process.exitCode);
+  }
+
+  console.log('Smoke test passed');
+}
+
+main().catch((err) => {
+  console.error(err);
+  process.exit(1);
+});

scripts/watch-frontend.sh

@@ -0,0 +1,15 @@
+#!/usr/bin/env bash
+# Watch for source changes and auto-rebuild + restart Tessera frontend
+DIR="/home/gjermund/projects/tessera/web/src"
+LAST_BUILD=0
+
+echo "Watching $DIR for changes..."
+
+inotifywait -m -r -e modify,create,delete "$DIR" --format '%w%f' 2>/dev/null | while read FILE; do
+  NOW=$(date +%s)
+  if [ $((NOW - LAST_BUILD)) -gt 3 ]; then
+    echo "[$(date +%H:%M:%S)] Change detected, rebuilding..."
+    cd /home/gjermund/projects/tessera/web && npx next build 2>&1 | tail -1
+    LAST_BUILD=$NOW
+  fi
+done

src/db/schema.ts

@@ -83,6 +83,7 @@ export const scrips = pgTable('scrips', {
 
 export const customFields = pgTable('custom_fields', {
   id: uuid('id').primaryKey().defaultRandom(),
+  key: text('key').notNull().unique(),
   name: text('name').notNull(),
   field_type: text('field_type').notNull(),
   values: jsonb('values'),

src/db/seed.ts

@@ -0,0 +1,787 @@
+import { drizzle } from 'drizzle-orm/node-postgres';
+import { Pool } from 'pg';
+import { eq, inArray } from 'drizzle-orm';
+import * as schema from './schema.ts';
+import {
+  customFields,
+  customFieldValues,
+  lifecycles,
+  queueCustomFields,
+  queues,
+  scrips,
+  templates,
+  tickets,
+  transactions,
+  users,
+} from './schema.ts';
+
+const SYSTEM_USER_ID = '00000000-0000-0000-0000-000000000000';
+
+const lifecycleDefinition = {
+  statuses: {
+    initial: ['new'],
+    active: ['open', 'in_progress'],
+    inactive: ['resolved', 'closed'],
+  },
+  transitions: {
+    new: ['open', 'in_progress', 'closed'],
+    open: ['in_progress', 'resolved', 'closed'],
+    in_progress: ['open', 'resolved', 'closed'],
+    resolved: ['open', 'closed'],
+    closed: ['open'],
+    '*': ['closed'],
+  },
+};
+
+function daysAgo(days: number, hour = 9, minute = 0): Date {
+  const date = new Date();
+  date.setDate(date.getDate() - days);
+  date.setHours(hour, minute, 0, 0);
+  return date;
+}
+
+function hoursAgo(hours: number): Date {
+  return new Date(Date.now() - hours * 60 * 60 * 1000);
+}
+
+function createSeedDb(pool: Pool) {
+  return drizzle(pool, { schema });
+}
+
+type Db = ReturnType<typeof createSeedDb>;
+type UserSeed = { id: string; username: string; email: string };
+type QueueSeed = { name: string; description: string };
+type FieldSeed = {
+  key?: string;
+  name: string;
+  field_type: string;
+  values?: unknown;
+  max_values?: number;
+  pattern?: string | null;
+};
+
+function makeFieldKey(value: string): string {
+  const key = value
+    .trim()
+    .toLowerCase()
+    .replace(/[^a-z0-9]+/g, '_')
+    .replace(/^_+|_+$/g, '');
+  return key || 'field';
+}
+
+async function ensureUser(db: Db, seed: UserSeed): Promise<string> {
+  const existingById = await db.query.users.findFirst({
+    where: eq(users.id, seed.id),
+  });
+  if (existingById) {
+    await db.update(users)
+      .set({ username: seed.username, email: seed.email })
+      .where(eq(users.id, seed.id));
+    return existingById.id;
+  }
+
+  const existingByUsername = await db.query.users.findFirst({
+    where: eq(users.username, seed.username),
+  });
+  if (existingByUsername) {
+    await db.update(users)
+      .set({ email: seed.email })
+      .where(eq(users.id, existingByUsername.id));
+    return existingByUsername.id;
+  }
+
+  const [created] = await db.insert(users).values(seed).returning();
+  if (!created) throw new Error(`Failed to seed user ${seed.username}`);
+  return created.id;
+}
+
+async function ensureLifecycle(db: Db) {
+  const existing = await db.query.lifecycles.findFirst({
+    where: eq(lifecycles.name, 'Demo service lifecycle'),
+  });
+
+  if (existing) {
+    const [updated] = await db.update(lifecycles)
+      .set({ definition: lifecycleDefinition })
+      .where(eq(lifecycles.id, existing.id))
+      .returning();
+    if (!updated) throw new Error('Failed to update demo lifecycle');
+    return updated;
+  }
+
+  const [created] = await db.insert(lifecycles).values({
+    name: 'Demo service lifecycle',
+    definition: lifecycleDefinition,
+  }).returning();
+  if (!created) throw new Error('Failed to seed demo lifecycle');
+  return created;
+}
+
+async function ensureQueue(db: Db, lifecycleId: string, seed: QueueSeed) {
+  const existing = await db.query.queues.findFirst({
+    where: eq(queues.name, seed.name),
+  });
+
+  if (existing) {
+    const [updated] = await db.update(queues)
+      .set({
+        description: seed.description,
+        lifecycle_id: lifecycleId,
+      })
+      .where(eq(queues.id, existing.id))
+      .returning();
+    if (!updated) throw new Error(`Failed to update queue ${seed.name}`);
+    return updated;
+  }
+
+  const [created] = await db.insert(queues).values({
+    name: seed.name,
+    description: seed.description,
+    lifecycle_id: lifecycleId,
+  }).returning();
+  if (!created) throw new Error(`Failed to seed queue ${seed.name}`);
+  return created;
+}
+
+async function ensureCustomField(db: Db, seed: FieldSeed) {
+  const existing = await db.query.customFields.findFirst({
+    where: eq(customFields.name, seed.name),
+  });
+
+  const values = {
+    key: seed.key ?? makeFieldKey(seed.name),
+    field_type: seed.field_type,
+    values: seed.values ?? null,
+    max_values: seed.max_values ?? 1,
+    pattern: seed.pattern ?? null,
+  };
+
+  if (existing) {
+    const [updated] = await db.update(customFields)
+      .set(values)
+      .where(eq(customFields.id, existing.id))
+      .returning();
+    if (!updated) throw new Error(`Failed to update custom field ${seed.name}`);
+    return updated;
+  }
+
+  const [created] = await db.insert(customFields).values({
+    name: seed.name,
+    ...values,
+  }).returning();
+  if (!created) throw new Error(`Failed to seed custom field ${seed.name}`);
+  return created;
+}
+
+async function attachFieldToQueue(db: Db, queueId: string, fieldId: string, sortOrder: number) {
+  await db.insert(queueCustomFields)
+    .values({
+      queue_id: queueId,
+      custom_field_id: fieldId,
+      sort_order: sortOrder,
+    })
+    .onConflictDoUpdate({
+      target: [queueCustomFields.queue_id, queueCustomFields.custom_field_id],
+      set: { sort_order: sortOrder },
+    });
+}
+
+async function ensureTemplate(
+  db: Db,
+  name: string,
+  queueId: string | null,
+  subjectTemplate: string,
+  bodyTemplate: string,
+) {
+  const existing = await db.query.templates.findFirst({
+    where: (row, { and, eq, isNull }) =>
+      queueId ? and(eq(row.name, name), eq(row.queue_id, queueId)) : and(eq(row.name, name), isNull(row.queue_id)),
+  });
+
+  if (existing) {
+    const [updated] = await db.update(templates)
+      .set({ subject_template: subjectTemplate, body_template: bodyTemplate })
+      .where(eq(templates.id, existing.id))
+      .returning();
+    if (!updated) throw new Error(`Failed to update template ${name}`);
+    return updated;
+  }
+
+  const [created] = await db.insert(templates).values({
+    name,
+    queue_id: queueId,
+    subject_template: subjectTemplate,
+    body_template: bodyTemplate,
+  }).returning();
+  if (!created) throw new Error(`Failed to seed template ${name}`);
+  return created;
+}
+
+async function ensureScrip(
+  db: Db,
+  seed: {
+    name: string;
+    description: string;
+    queueId: string | null;
+    conditionType: string;
+    actionType: string;
+    actionConfig: Record<string, unknown>;
+    templateId?: string | null;
+    sortOrder: number;
+    disabled?: boolean;
+  },
+) {
+  const existing = await db.query.scrips.findFirst({
+    where: (row, { and, eq, isNull }) =>
+      seed.queueId
+        ? and(eq(row.name, seed.name), eq(row.queue_id, seed.queueId))
+        : and(eq(row.name, seed.name), isNull(row.queue_id)),
+  });
+
+  const values = {
+    queue_id: seed.queueId,
+    name: seed.name,
+    description: seed.description,
+    condition_type: seed.conditionType,
+    condition_config: {},
+    action_type: seed.actionType,
+    action_config: seed.actionConfig,
+    template_id: seed.templateId ?? null,
+    stage: 'TransactionCreate',
+    sort_order: seed.sortOrder,
+    disabled: seed.disabled ?? false,
+  };
+
+  if (existing) {
+    const [updated] = await db.update(scrips)
+      .set(values)
+      .where(eq(scrips.id, existing.id))
+      .returning();
+    if (!updated) throw new Error(`Failed to update scrip ${seed.name}`);
+    return updated;
+  }
+
+  const [created] = await db.insert(scrips).values(values).returning();
+  if (!created) throw new Error(`Failed to seed scrip ${seed.name}`);
+  return created;
+}
+
+async function ensureTicket(
+  db: Db,
+  seed: {
+    subject: string;
+    queueId: string;
+    status: string;
+    ownerId: string | null;
+    creatorId: string;
+    createdAt: Date;
+    updatedAt: Date;
+    startedAt?: Date | null;
+    resolvedAt?: Date | null;
+  },
+) {
+  const existing = await db.query.tickets.findFirst({
+    where: eq(tickets.subject, seed.subject),
+  });
+
+  const values = {
+    subject: seed.subject,
+    queue_id: seed.queueId,
+    status: seed.status,
+    owner_id: seed.ownerId,
+    creator_id: seed.creatorId,
+    created_at: seed.createdAt,
+    updated_at: seed.updatedAt,
+    started_at: seed.startedAt ?? null,
+    resolved_at: seed.resolvedAt ?? null,
+  };
+
+  if (existing) {
+    const [updated] = await db.update(tickets)
+      .set(values)
+      .where(eq(tickets.id, existing.id))
+      .returning();
+    if (!updated) throw new Error(`Failed to update ticket ${seed.subject}`);
+    return updated;
+  }
+
+  const [created] = await db.insert(tickets).values(values).returning();
+  if (!created) throw new Error(`Failed to seed ticket ${seed.subject}`);
+  return created;
+}
+
+async function resetDatabase(db: Db) {
+  await db.delete(customFieldValues);
+  await db.delete(transactions);
+  await db.delete(queueCustomFields);
+  await db.delete(scrips);
+  await db.delete(templates);
+  await db.delete(tickets);
+  await db.delete(queues);
+  await db.delete(customFields);
+  await db.delete(lifecycles);
+  await db.delete(users);
+}
+
+async function main() {
+  const databaseUrl = process.env.DATABASE_URL;
+  if (!databaseUrl) {
+    console.error('DATABASE_URL is required');
+    process.exit(1);
+  }
+
+  const pool = new Pool({ connectionString: databaseUrl });
+  const db = createSeedDb(pool);
+  const reset = process.argv.includes('--reset');
+
+  try {
+    if (reset) {
+      console.log('Resetting database before seeding demo data...');
+      await resetDatabase(db);
+    }
+
+    const userIds = {
+      system: await ensureUser(db, {
+        id: SYSTEM_USER_ID,
+        username: 'system',
+        email: 'system@tessera.local',
+      }),
+      dispatcher: await ensureUser(db, {
+        id: '11111111-1111-4111-8111-111111111111',
+        username: 'maria.dispatch',
+        email: 'maria.dispatch@tessera.local',
+      }),
+      technician: await ensureUser(db, {
+        id: '22222222-2222-4222-8222-222222222222',
+        username: 'liam.field',
+        email: 'liam.field@tessera.local',
+      }),
+      facilities: await ensureUser(db, {
+        id: '33333333-3333-4333-8333-333333333333',
+        username: 'nora.facilities',
+        email: 'nora.facilities@tessera.local',
+      }),
+      security: await ensureUser(db, {
+        id: '44444444-4444-4444-8444-444444444444',
+        username: 'sam.security',
+        email: 'sam.security@tessera.local',
+      }),
+    };
+
+    const lifecycle = await ensureLifecycle(db);
+
+    const supportQueue = await ensureQueue(db, lifecycle.id, {
+      name: 'Support Desk',
+      description: 'Employee requests, account access, hardware, and everyday service desk intake.',
+    });
+    const fieldQueue = await ensureQueue(db, lifecycle.id, {
+      name: 'Field Operations',
+      description: 'Technician dispatch, site work, parts, and customer-impacting operational issues.',
+    });
+    const facilitiesQueue = await ensureQueue(db, lifecycle.id, {
+      name: 'Facilities',
+      description: 'Building maintenance, access, meeting rooms, and office environment requests.',
+    });
+    const securityQueue = await ensureQueue(db, lifecycle.id, {
+      name: 'Security',
+      description: 'Badge access, incident review, and compliance-sensitive operational requests.',
+    });
+
+    const impactField = await ensureCustomField(db, {
+      key: 'impact',
+      name: 'Impact',
+      field_type: 'select',
+      values: ['Low', 'Medium', 'High', 'Critical'],
+    });
+    const locationField = await ensureCustomField(db, {
+      key: 'location',
+      name: 'Location',
+      field_type: 'text',
+    });
+    const assetField = await ensureCustomField(db, {
+      key: 'asset_tag',
+      name: 'Asset tag',
+      field_type: 'text',
+      pattern: '^ASSET-[0-9]{4}$',
+    });
+    const channelField = await ensureCustomField(db, {
+      key: 'channel',
+      name: 'Channel',
+      field_type: 'select',
+      values: ['Portal', 'Email', 'Phone', 'Walk-up', 'Monitoring'],
+    });
+    const outcomeField = await ensureCustomField(db, {
+      key: 'resolution_outcome',
+      name: 'Resolution outcome',
+      field_type: 'select',
+      values: ['Completed', 'Workaround', 'Duplicate', 'Declined'],
+    });
+
+    for (const queue of [supportQueue, fieldQueue, facilitiesQueue, securityQueue]) {
+      await attachFieldToQueue(db, queue.id, impactField.id, 10);
+      await attachFieldToQueue(db, queue.id, locationField.id, 20);
+      await attachFieldToQueue(db, queue.id, channelField.id, 30);
+    }
+    await attachFieldToQueue(db, supportQueue.id, assetField.id, 40);
+    await attachFieldToQueue(db, fieldQueue.id, assetField.id, 40);
+    await attachFieldToQueue(db, supportQueue.id, outcomeField.id, 50);
+
+    const resolveTemplate = await ensureTemplate(
+      db,
+      'Demo resolution note',
+      null,
+      'Ticket {{ticket.id}} resolved: {{ticket.subject}}',
+      'Ticket {{ticket.id}} in {{queue.name}} moved from {{transaction.old_value}} to {{transaction.new_value}}.',
+    );
+
+    await ensureScrip(db, {
+      name: 'Demo: mark outcome on resolve',
+      description: 'When a ticket resolves, set the Resolution outcome custom field to Completed.',
+      queueId: null,
+      conditionType: 'OnResolve',
+      actionType: 'SetCustomField',
+      actionConfig: {
+        field_key: 'resolution_outcome',
+        value: 'Completed',
+      },
+      sortOrder: 10,
+    });
+    await ensureScrip(db, {
+      name: 'Demo: customer notification template',
+      description: 'Disabled sample email action showing how resolution templates render.',
+      queueId: null,
+      conditionType: 'OnResolve',
+      actionType: 'SendEmail',
+      actionConfig: {
+        recipients: ['requester@example.com'],
+      },
+      templateId: resolveTemplate.id,
+      sortOrder: 20,
+      disabled: true,
+    });
+
+    const demoTickets = [
+      await ensureTicket(db, {
+        subject: 'VPN access fails after password reset',
+        queueId: supportQueue.id,
+        status: 'open',
+        ownerId: userIds.dispatcher,
+        creatorId: userIds.system,
+        createdAt: daysAgo(4, 8, 40),
+        updatedAt: hoursAgo(3),
+        startedAt: daysAgo(4, 9, 10),
+      }),
+      await ensureTicket(db, {
+        subject: 'Warehouse scanner ASSET-1042 will not sync inventory',
+        queueId: fieldQueue.id,
+        status: 'in_progress',
+        ownerId: userIds.technician,
+        creatorId: userIds.system,
+        createdAt: daysAgo(2, 10, 15),
+        updatedAt: hoursAgo(1),
+        startedAt: daysAgo(2, 11, 0),
+      }),
+      await ensureTicket(db, {
+        subject: 'Badge reader intermittently denies access at north entrance',
+        queueId: securityQueue.id,
+        status: 'new',
+        ownerId: null,
+        creatorId: userIds.system,
+        createdAt: hoursAgo(7),
+        updatedAt: hoursAgo(7),
+      }),
+      await ensureTicket(db, {
+        subject: 'Conference room display flickers during video calls',
+        queueId: facilitiesQueue.id,
+        status: 'open',
+        ownerId: userIds.facilities,
+        creatorId: userIds.system,
+        createdAt: daysAgo(1, 14, 20),
+        updatedAt: hoursAgo(4),
+        startedAt: daysAgo(1, 15, 0),
+      }),
+      await ensureTicket(db, {
+        subject: 'New hire laptop provisioning for Monday start',
+        queueId: supportQueue.id,
+        status: 'resolved',
+        ownerId: userIds.dispatcher,
+        creatorId: userIds.system,
+        createdAt: daysAgo(6, 13, 30),
+        updatedAt: daysAgo(1, 16, 45),
+        startedAt: daysAgo(6, 14, 0),
+        resolvedAt: daysAgo(1, 16, 45),
+      }),
+      await ensureTicket(db, {
+        subject: 'Temperature alert in server closet B',
+        queueId: facilitiesQueue.id,
+        status: 'in_progress',
+        ownerId: userIds.facilities,
+        creatorId: userIds.system,
+        createdAt: hoursAgo(18),
+        updatedAt: hoursAgo(2),
+        startedAt: hoursAgo(17),
+      }),
+      await ensureTicket(db, {
+        subject: 'Quarterly access review export requested',
+        queueId: securityQueue.id,
+        status: 'closed',
+        ownerId: userIds.security,
+        creatorId: userIds.system,
+        createdAt: daysAgo(9, 10, 0),
+        updatedAt: daysAgo(3, 11, 20),
+        startedAt: daysAgo(9, 10, 30),
+        resolvedAt: daysAgo(3, 11, 20),
+      }),
+      await ensureTicket(db, {
+        subject: 'POS terminal receipt printer jam at front desk',
+        queueId: fieldQueue.id,
+        status: 'new',
+        ownerId: null,
+        creatorId: userIds.system,
+        createdAt: hoursAgo(5),
+        updatedAt: hoursAgo(5),
+      }),
+    ];
+
+    const demoTicketIds = demoTickets.map((ticket) => ticket.id);
+    if (demoTicketIds.length > 0) {
+      await db.delete(customFieldValues).where(inArray(customFieldValues.ticket_id, demoTicketIds));
+      await db.delete(transactions).where(inArray(transactions.ticket_id, demoTicketIds));
+    }
+
+    const ticketBySubject = new Map(demoTickets.map((ticket) => [ticket.subject, ticket]));
+
+    const txRows = [
+      {
+        ticket_id: ticketBySubject.get('VPN access fails after password reset')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: daysAgo(4, 8, 40),
+      },
+      {
+        ticket_id: ticketBySubject.get('VPN access fails after password reset')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'new',
+        new_value: 'open',
+        creator_id: userIds.dispatcher,
+        created_at: daysAgo(4, 9, 10),
+      },
+      {
+        ticket_id: ticketBySubject.get('VPN access fails after password reset')!.id,
+        transaction_type: 'Correspond',
+        data: { body: 'I reset my password this morning and now the VPN client rejects the new password. Browser login works.' },
+        creator_id: userIds.system,
+        created_at: daysAgo(4, 9, 12),
+      },
+      {
+        ticket_id: ticketBySubject.get('VPN access fails after password reset')!.id,
+        transaction_type: 'Comment',
+        data: { body: 'Likely stale cached credentials. Ask user to clear saved VPN profile and confirm MFA prompt.' },
+        creator_id: userIds.dispatcher,
+        created_at: hoursAgo(3),
+      },
+      {
+        ticket_id: ticketBySubject.get('Warehouse scanner ASSET-1042 will not sync inventory')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: daysAgo(2, 10, 15),
+      },
+      {
+        ticket_id: ticketBySubject.get('Warehouse scanner ASSET-1042 will not sync inventory')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'new',
+        new_value: 'in_progress',
+        creator_id: userIds.technician,
+        created_at: daysAgo(2, 11, 0),
+      },
+      {
+        ticket_id: ticketBySubject.get('Warehouse scanner ASSET-1042 will not sync inventory')!.id,
+        transaction_type: 'Comment',
+        data: { body: 'Device reaches Wi-Fi but sync service returns 409. Pulling logs before factory reset.' },
+        creator_id: userIds.technician,
+        created_at: hoursAgo(1),
+      },
+      {
+        ticket_id: ticketBySubject.get('Badge reader intermittently denies access at north entrance')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: hoursAgo(7),
+      },
+      {
+        ticket_id: ticketBySubject.get('Badge reader intermittently denies access at north entrance')!.id,
+        transaction_type: 'Correspond',
+        data: { body: 'Three employees reported failures between 07:40 and 08:05. Security desk can override manually.' },
+        creator_id: userIds.security,
+        created_at: hoursAgo(6),
+      },
+      {
+        ticket_id: ticketBySubject.get('Conference room display flickers during video calls')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: daysAgo(1, 14, 20),
+      },
+      {
+        ticket_id: ticketBySubject.get('Conference room display flickers during video calls')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'new',
+        new_value: 'open',
+        creator_id: userIds.facilities,
+        created_at: daysAgo(1, 15, 0),
+      },
+      {
+        ticket_id: ticketBySubject.get('Conference room display flickers during video calls')!.id,
+        transaction_type: 'Comment',
+        data: { body: 'Cable path looks strained. Spare HDMI and USB-C adapters staged in the room.' },
+        creator_id: userIds.facilities,
+        created_at: hoursAgo(4),
+      },
+      {
+        ticket_id: ticketBySubject.get('New hire laptop provisioning for Monday start')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: daysAgo(6, 13, 30),
+      },
+      {
+        ticket_id: ticketBySubject.get('New hire laptop provisioning for Monday start')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'new',
+        new_value: 'open',
+        creator_id: userIds.dispatcher,
+        created_at: daysAgo(6, 14, 0),
+      },
+      {
+        ticket_id: ticketBySubject.get('New hire laptop provisioning for Monday start')!.id,
+        transaction_type: 'Correspond',
+        data: { body: 'Laptop imaged, account created, and pickup instructions sent to hiring manager.' },
+        creator_id: userIds.dispatcher,
+        created_at: daysAgo(1, 16, 20),
+      },
+      {
+        ticket_id: ticketBySubject.get('New hire laptop provisioning for Monday start')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'open',
+        new_value: 'resolved',
+        creator_id: userIds.dispatcher,
+        created_at: daysAgo(1, 16, 45),
+      },
+      {
+        ticket_id: ticketBySubject.get('Temperature alert in server closet B')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: hoursAgo(18),
+      },
+      {
+        ticket_id: ticketBySubject.get('Temperature alert in server closet B')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'new',
+        new_value: 'in_progress',
+        creator_id: userIds.facilities,
+        created_at: hoursAgo(17),
+      },
+      {
+        ticket_id: ticketBySubject.get('Temperature alert in server closet B')!.id,
+        transaction_type: 'Comment',
+        data: { body: 'Portable cooling installed. HVAC vendor scheduled; rack intake is back under threshold.' },
+        creator_id: userIds.facilities,
+        created_at: hoursAgo(2),
+      },
+      {
+        ticket_id: ticketBySubject.get('Quarterly access review export requested')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: daysAgo(9, 10, 0),
+      },
+      {
+        ticket_id: ticketBySubject.get('Quarterly access review export requested')!.id,
+        transaction_type: 'StatusChange',
+        field: 'status',
+        old_value: 'new',
+        new_value: 'closed',
+        creator_id: userIds.security,
+        created_at: daysAgo(3, 11, 20),
+      },
+      {
+        ticket_id: ticketBySubject.get('POS terminal receipt printer jam at front desk')!.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: 'new',
+        creator_id: userIds.system,
+        created_at: hoursAgo(5),
+      },
+      {
+        ticket_id: ticketBySubject.get('POS terminal receipt printer jam at front desk')!.id,
+        transaction_type: 'Correspond',
+        data: { body: 'Front desk can still email receipts, but lunch rush needs a working printer.' },
+        creator_id: userIds.system,
+        created_at: hoursAgo(5),
+      },
+    ];
+
+    await db.insert(transactions).values(txRows);
+
+    const fieldRows = [
+      ['VPN access fails after password reset', impactField.id, 'Medium'],
+      ['VPN access fails after password reset', channelField.id, 'Portal'],
+      ['VPN access fails after password reset', locationField.id, 'Remote'],
+      ['Warehouse scanner ASSET-1042 will not sync inventory', impactField.id, 'High'],
+      ['Warehouse scanner ASSET-1042 will not sync inventory', channelField.id, 'Phone'],
+      ['Warehouse scanner ASSET-1042 will not sync inventory', locationField.id, 'Warehouse A'],
+      ['Warehouse scanner ASSET-1042 will not sync inventory', assetField.id, 'ASSET-1042'],
+      ['Badge reader intermittently denies access at north entrance', impactField.id, 'High'],
+      ['Badge reader intermittently denies access at north entrance', channelField.id, 'Walk-up'],
+      ['Badge reader intermittently denies access at north entrance', locationField.id, 'North entrance'],
+      ['Conference room display flickers during video calls', impactField.id, 'Medium'],
+      ['Conference room display flickers during video calls', channelField.id, 'Email'],
+      ['Conference room display flickers during video calls', locationField.id, 'Room 4B'],
+      ['New hire laptop provisioning for Monday start', impactField.id, 'Low'],
+      ['New hire laptop provisioning for Monday start', channelField.id, 'Portal'],
+      ['New hire laptop provisioning for Monday start', assetField.id, 'ASSET-2201'],
+      ['New hire laptop provisioning for Monday start', outcomeField.id, 'Completed'],
+      ['Temperature alert in server closet B', impactField.id, 'Critical'],
+      ['Temperature alert in server closet B', channelField.id, 'Monitoring'],
+      ['Temperature alert in server closet B', locationField.id, 'Server closet B'],
+      ['Quarterly access review export requested', impactField.id, 'Low'],
+      ['Quarterly access review export requested', channelField.id, 'Portal'],
+      ['Quarterly access review export requested', outcomeField.id, 'Completed'],
+      ['POS terminal receipt printer jam at front desk', impactField.id, 'Medium'],
+      ['POS terminal receipt printer jam at front desk', channelField.id, 'Phone'],
+      ['POS terminal receipt printer jam at front desk', locationField.id, 'Front desk'],
+    ] as const;
+
+    await db.insert(customFieldValues).values(fieldRows.map(([subject, fieldId, value]) => ({
+      ticket_id: ticketBySubject.get(subject)!.id,
+      custom_field_id: fieldId,
+      value,
+    })));
+
+    console.log(`${reset ? 'Reset and seeded' : 'Seeded'} ${demoTickets.length} demo tickets across 4 queues`);
+    console.log('Demo data ready');
+  } finally {
+    await pool.end();
+  }
+}
+
+main().catch((err) => {
+  console.error(err);
+  process.exit(1);
+});

src/index.ts

@@ -10,6 +10,8 @@ import { createQueuesRouter } from './routes/queues.ts';
 import { createScripsRouter } from './routes/scrips.ts';
 import { createCustomFieldsRouter } from './routes/custom-fields.ts';
 import { createLifecyclesRouter } from './routes/lifecycles.ts';
+import { createUsersRouter } from './routes/users.ts';
+import { createTemplatesRouter } from './routes/templates.ts';
 
 let db: Db | null = null;
 
@@ -31,6 +33,8 @@ app.route('/queues', createQueuesRouter(getDb()));
 app.route('/scrips', createScripsRouter(getDb()));
 app.route('/custom-fields', createCustomFieldsRouter(getDb()));
 app.route('/lifecycles', createLifecyclesRouter(getDb()));
+app.route('/users', createUsersRouter(getDb()));
+app.route('/templates', createTemplatesRouter(getDb()));
 
 export default app;
 export { app };
@@ -41,6 +45,7 @@ if (Bun.main === import.meta.path) {
     fetch: app.fetch,
     port: config.SERVER_PORT,
     hostname: config.SERVER_HOST,
+    development: false,
   });
   console.log(`Server running at http://${config.SERVER_HOST}:${config.SERVER_PORT}`);
 }

src/models/ticket.ts

@@ -7,12 +7,14 @@ export type Ticket = InferSelectModel<typeof tickets>;
 export const CreateTicketSchema = z.object({
   subject: z.string().min(1),
   queue_id: z.string().uuid(),
+  description: z.string().trim().optional(),
+  custom_fields: z.record(z.string(), z.string()).optional(),
 });
 
 export const UpdateTicketSchema = z.object({
   subject: z.string().min(1).optional(),
   status: z.string().min(1).optional(),
-  owner_id: z.string().uuid().optional(),
+  owner_id: z.string().uuid().nullable().optional(),
 });
 
 export const CommentSchema = z.object({

src/routes/custom-fields.ts

@@ -1,8 +1,17 @@
 import { Hono } from 'hono';
 import { HTTPException } from 'hono/http-exception';
 import type { Db } from '../db/index.ts';
-import { customFields } from '../db/schema.ts';
-import { asc } from 'drizzle-orm';
+import { customFields, queueCustomFields } from '../db/schema.ts';
+import { and, asc, eq } from 'drizzle-orm';
+
+function makeFieldKey(value: string): string {
+  const key = value
+    .trim()
+    .toLowerCase()
+    .replace(/[^a-z0-9]+/g, '_')
+    .replace(/^_+|_+$/g, '');
+  return key || 'field';
+}
 
 export function createCustomFieldsRouter(db: Db): Hono {
   const router = new Hono();
@@ -17,12 +26,14 @@ export function createCustomFieldsRouter(db: Db): Hono {
   router.post('/', async (c) => {
     const body = await c.req.json();
     const { name, field_type, values, max_values, pattern } = body;
+    const key = makeFieldKey(String(body.key ?? name ?? ''));
 
     if (!name || !field_type) {
       throw new HTTPException(400, { message: 'name and field_type are required' });
     }
 
     const [cf] = await db.insert(customFields).values({
+      key,
       name,
       field_type,
       values: values ?? null,
@@ -37,5 +48,94 @@ export function createCustomFieldsRouter(db: Db): Hono {
     return c.json(cf, 201);
   });
 
+  router.patch('/:id', async (c) => {
+    const id = c.req.param('id');
+    const body = await c.req.json();
+
+    const existing = await db.query.customFields.findFirst({
+      where: eq(customFields.id, id),
+    });
+
+    if (!existing) {
+      throw new HTTPException(404, { message: 'Custom field not found' });
+    }
+
+    const updateData: Partial<typeof customFields.$inferInsert> = {};
+    if (body.key !== undefined) updateData.key = makeFieldKey(String(body.key));
+    if (body.name !== undefined) updateData.name = String(body.name);
+    if (body.field_type !== undefined) updateData.field_type = String(body.field_type);
+    if (body.values !== undefined) updateData.values = body.values ?? null;
+    if (body.max_values !== undefined) updateData.max_values = Number(body.max_values);
+    if (body.pattern !== undefined) updateData.pattern = body.pattern ? String(body.pattern) : null;
+
+    const [updated] = await db.update(customFields)
+      .set(updateData)
+      .where(eq(customFields.id, id))
+      .returning();
+
+    return c.json(updated);
+  });
+
+  router.get('/queues/:queueId', async (c) => {
+    const queueId = c.req.param('queueId');
+    const assignments = await db.query.queueCustomFields.findMany({
+      where: eq(queueCustomFields.queue_id, queueId),
+      orderBy: asc(queueCustomFields.sort_order),
+    });
+    const fieldIds = assignments.map((assignment) => assignment.custom_field_id);
+    const fields = fieldIds.length > 0
+      ? await db.query.customFields.findMany({
+          where: (table, { inArray }) => inArray(table.id, fieldIds),
+        })
+      : [];
+    const fieldMap = new Map(fields.map((field) => [field.id, field]));
+
+    return c.json(assignments.map((assignment) => ({
+      ...assignment,
+      custom_field: fieldMap.get(assignment.custom_field_id) ?? null,
+    })));
+  });
+
+  router.post('/queues/:queueId', async (c) => {
+    const queueId = c.req.param('queueId');
+    const body = await c.req.json();
+    const customFieldId = body.custom_field_id;
+
+    if (!customFieldId) {
+      throw new HTTPException(400, { message: 'custom_field_id is required' });
+    }
+
+    const [assignment] = await db.insert(queueCustomFields).values({
+      queue_id: queueId,
+      custom_field_id: customFieldId,
+      sort_order: Number(body.sort_order ?? 0),
+    }).onConflictDoNothing().returning();
+
+    if (assignment) {
+      return c.json(assignment, 201);
+    }
+
+    const existing = await db.query.queueCustomFields.findFirst({
+      where: and(
+        eq(queueCustomFields.queue_id, queueId),
+        eq(queueCustomFields.custom_field_id, customFieldId),
+      ),
+    });
+
+    return c.json(existing, 200);
+  });
+
+  router.delete('/queues/:queueId/:fieldId', async (c) => {
+    const queueId = c.req.param('queueId');
+    const fieldId = c.req.param('fieldId');
+
+    await db.delete(queueCustomFields).where(and(
+      eq(queueCustomFields.queue_id, queueId),
+      eq(queueCustomFields.custom_field_id, fieldId),
+    ));
+
+    return c.json({ ok: true });
+  });
+
   return router;
 }

src/routes/lifecycles.ts

@@ -2,7 +2,7 @@ import { Hono } from 'hono';
 import { HTTPException } from 'hono/http-exception';
 import type { Db } from '../db/index.ts';
 import { lifecycles } from '../db/schema.ts';
-import { asc } from 'drizzle-orm';
+import { asc, eq } from 'drizzle-orm';
 
 export function createLifecyclesRouter(db: Db): Hono {
   const router = new Hono();
@@ -34,5 +34,29 @@ export function createLifecyclesRouter(db: Db): Hono {
     return c.json(lifecycle, 201);
   });
 
+  router.patch('/:id', async (c) => {
+    const id = c.req.param('id');
+    const body = await c.req.json();
+
+    const existing = await db.query.lifecycles.findFirst({
+      where: eq(lifecycles.id, id),
+    });
+
+    if (!existing) {
+      throw new HTTPException(404, { message: 'Lifecycle not found' });
+    }
+
+    const updateData: Partial<typeof lifecycles.$inferInsert> = {};
+    if (body.name !== undefined) updateData.name = String(body.name);
+    if (body.definition !== undefined) updateData.definition = body.definition;
+
+    const [updated] = await db.update(lifecycles)
+      .set(updateData)
+      .where(eq(lifecycles.id, id))
+      .returning();
+
+    return c.json(updated);
+  });
+
   return router;
 }

src/routes/queues.ts

@@ -2,7 +2,7 @@ import { Hono } from 'hono';
 import { HTTPException } from 'hono/http-exception';
 import type { Db } from '../db/index.ts';
 import { queues } from '../db/schema.ts';
-import { asc } from 'drizzle-orm';
+import { asc, eq } from 'drizzle-orm';
 import { CreateQueueSchema } from '../models/queue.ts';
 
 export function createQueuesRouter(db: Db): Hono {
@@ -32,5 +32,30 @@ export function createQueuesRouter(db: Db): Hono {
     return c.json(queue, 201);
   });
 
+  router.patch('/:id', async (c) => {
+    const id = c.req.param('id');
+    const body = await c.req.json();
+
+    const existing = await db.query.queues.findFirst({
+      where: eq(queues.id, id),
+    });
+
+    if (!existing) {
+      throw new HTTPException(404, { message: 'Queue not found' });
+    }
+
+    const updateData: Partial<typeof queues.$inferInsert> = {};
+    if (body.name !== undefined) updateData.name = String(body.name);
+    if (body.description !== undefined) updateData.description = body.description ? String(body.description) : null;
+    if (body.lifecycle_id !== undefined) updateData.lifecycle_id = body.lifecycle_id || null;
+
+    const [updated] = await db.update(queues)
+      .set(updateData)
+      .where(eq(queues.id, id))
+      .returning();
+
+    return c.json(updated);
+  });
+
   return router;
 }

src/routes/templates.ts

@@ -0,0 +1,174 @@
+import { Hono } from 'hono';
+import { HTTPException } from 'hono/http-exception';
+import { asc, desc, eq } from 'drizzle-orm';
+import type { Db } from '../db/index.ts';
+import { customFieldValues, queues, templates, tickets, transactions } from '../db/schema.ts';
+import { TemplateRenderer } from '../scrip/templates.ts';
+import type { TemplateContext } from '../scrip/templates.ts';
+
+function buildDemoContext(): TemplateContext {
+  return {
+    ticket: {
+      id: 1001,
+      subject: 'Replace access badge reader',
+      status: 'open',
+      queue_id: 'demo-queue',
+      owner_id: null,
+      creator_id: 'demo-user',
+      created_at: new Date('2026-06-08T08:00:00.000Z').toISOString(),
+      updated_at: new Date('2026-06-08T09:15:00.000Z').toISOString(),
+    },
+    queue: { name: 'Support Desk' },
+    transaction: {
+      type: 'StatusChange',
+      field: 'status',
+      old_value: 'new',
+      new_value: 'open',
+    },
+    custom_fields: {
+      impact: 'High',
+      location: 'HQ 2nd floor',
+      channel: 'Portal',
+    },
+  };
+}
+
+async function buildTicketContext(db: Db, ticketId: number): Promise<TemplateContext> {
+  const ticket = await db.query.tickets.findFirst({
+    where: eq(tickets.id, ticketId),
+  });
+
+  if (!ticket) {
+    throw new HTTPException(404, { message: 'Ticket not found' });
+  }
+
+  const queue = await db.query.queues.findFirst({
+    where: eq(queues.id, ticket.queue_id),
+  });
+  const latestTx = await db.query.transactions.findFirst({
+    where: eq(transactions.ticket_id, ticket.id),
+    orderBy: desc(transactions.created_at),
+  });
+  const cfValues = await db.query.customFieldValues.findMany({
+    where: eq(customFieldValues.ticket_id, ticket.id),
+  });
+  const fieldIds = [...new Set(cfValues.map((value) => value.custom_field_id))];
+  const fields = fieldIds.length > 0
+    ? await db.query.customFields.findMany({
+        where: (table, { inArray }) => inArray(table.id, fieldIds),
+      })
+    : [];
+  const fieldById = new Map(fields.map((field) => [field.id, field]));
+  const customFieldsMap: Record<string, string> = {};
+
+  for (const value of cfValues) {
+    const field = fieldById.get(value.custom_field_id);
+    if (field) customFieldsMap[field.key] = value.value;
+  }
+
+  return {
+    ticket: {
+      id: ticket.id,
+      subject: ticket.subject,
+      status: ticket.status,
+      queue_id: ticket.queue_id,
+      owner_id: ticket.owner_id,
+      creator_id: ticket.creator_id,
+      created_at: ticket.created_at?.toISOString() ?? new Date().toISOString(),
+      updated_at: ticket.updated_at?.toISOString() ?? new Date().toISOString(),
+    },
+    queue: {
+      name: queue?.name ?? 'unknown',
+    },
+    transaction: {
+      type: latestTx?.transaction_type ?? 'Preview',
+      field: latestTx?.field ?? null,
+      old_value: latestTx?.old_value ?? null,
+      new_value: latestTx?.new_value ?? null,
+    },
+    custom_fields: customFieldsMap,
+  };
+}
+
+export function createTemplatesRouter(db: Db): Hono {
+  const router = new Hono();
+  const renderer = new TemplateRenderer();
+
+  router.get('/', async (c) => {
+    const result = await db.query.templates.findMany({
+      orderBy: asc(templates.name),
+    });
+    return c.json(result);
+  });
+
+  router.post('/', async (c) => {
+    const body = await c.req.json();
+    const name = String(body.name ?? '').trim();
+    const subjectTemplate = String(body.subject_template ?? '');
+    const bodyTemplate = String(body.body_template ?? '');
+
+    if (!name || !subjectTemplate || !bodyTemplate) {
+      throw new HTTPException(400, { message: 'name, subject_template, and body_template are required' });
+    }
+
+    const [template] = await db.insert(templates).values({
+      name,
+      queue_id: body.queue_id || null,
+      subject_template: subjectTemplate,
+      body_template: bodyTemplate,
+    }).returning();
+
+    if (!template) {
+      throw new HTTPException(500, { message: 'Failed to create template' });
+    }
+
+    return c.json(template, 201);
+  });
+
+  router.patch('/:id', async (c) => {
+    const id = c.req.param('id');
+    const body = await c.req.json();
+
+    const existing = await db.query.templates.findFirst({
+      where: eq(templates.id, id),
+    });
+
+    if (!existing) {
+      throw new HTTPException(404, { message: 'Template not found' });
+    }
+
+    const updateData: Partial<typeof templates.$inferInsert> = {};
+    if (body.name !== undefined) updateData.name = String(body.name).trim();
+    if (body.queue_id !== undefined) updateData.queue_id = body.queue_id || null;
+    if (body.subject_template !== undefined) updateData.subject_template = String(body.subject_template);
+    if (body.body_template !== undefined) updateData.body_template = String(body.body_template);
+
+    const [updated] = await db.update(templates)
+      .set(updateData)
+      .where(eq(templates.id, id))
+      .returning();
+
+    return c.json(updated);
+  });
+
+  router.post('/preview', async (c) => {
+    const body = await c.req.json();
+    const subjectTemplate = String(body.subject_template ?? '');
+    const bodyTemplate = String(body.body_template ?? '');
+    const ticketId = body.ticket_id === undefined || body.ticket_id === null || body.ticket_id === ''
+      ? null
+      : Number(body.ticket_id);
+
+    if (!subjectTemplate || !bodyTemplate) {
+      throw new HTTPException(400, { message: 'subject_template and body_template are required' });
+    }
+
+    const context = ticketId ? await buildTicketContext(db, ticketId) : buildDemoContext();
+    return c.json({
+      ...renderer.render(subjectTemplate, bodyTemplate, context),
+      context,
+    });
+  });
+
+  return router;
+}

src/routes/tickets.ts

@@ -1,8 +1,8 @@
 import { Hono } from 'hono';
 import { HTTPException } from 'hono/http-exception';
 import type { Db } from '../db/index.ts';
-import { tickets, transactions, customFieldValues, customFields, queues, lifecycles } from '../db/schema.ts';
-import { eq, asc } from 'drizzle-orm';
+import { tickets, transactions, customFieldValues, customFields, queues, lifecycles, queueCustomFields } from '../db/schema.ts';
+import { and, eq, asc } from 'drizzle-orm';
 import { CreateTicketSchema, UpdateTicketSchema, CommentSchema } from '../models/ticket.ts';
 import { ScripEngine } from '../scrip/engine.ts';
 import { LifecycleValidator } from '../lifecycle/validator.ts';
@@ -13,21 +13,106 @@ export function createTicketsRouter(db: Db): Hono {
   const scripEngine = new ScripEngine(db);
   const lifecycleValidator = new LifecycleValidator();
 
+  function statusClass(def: LifecycleDefinition, status: string): 'initial' | 'active' | 'inactive' | 'unknown' {
+    if (def.statuses.initial.includes(status)) return 'initial';
+    if (def.statuses.active.includes(status)) return 'active';
+    if (def.statuses.inactive.includes(status)) return 'inactive';
+    return 'unknown';
+  }
+
   // GET / — list tickets
   router.get('/', async (c) => {
+    const params = new URL(c.req.url).searchParams;
     const queueId = c.req.query('queue_id');
     const status = c.req.query('status');
+    const ownerId = c.req.query('owner_id');
+    const query = c.req.query('q')?.trim().toLowerCase() ?? '';
+    const cfFilters = [...params.entries()]
+      .filter(([key, value]) => key.startsWith('cf.') && value.trim())
+      .map(([key, value]) => ({
+        key: key.slice(3),
+        value: value.trim().toLowerCase(),
+      }));
 
-    const result = await db.query.tickets.findMany({
-      where: (t, { and, eq }) => {
-        const conditions = [];
-        if (queueId) conditions.push(eq(t.queue_id, queueId));
-        if (status) conditions.push(eq(t.status, status));
-        return conditions.length > 0 ? and(...conditions) : undefined;
-      },
+    let result = await db.query.tickets.findMany({
       orderBy: asc(tickets.created_at),
     });
 
+    if (queueId) {
+      result = result.filter((ticket) => ticket.queue_id === queueId);
+    }
+    if (status) {
+      result = result.filter((ticket) => ticket.status === status);
+    }
+    if (ownerId) {
+      result = ownerId === 'unassigned'
+        ? result.filter((ticket) => !ticket.owner_id)
+        : result.filter((ticket) => ticket.owner_id === ownerId);
+    }
+
+    const needsCustomFields = query || cfFilters.length > 0;
+    const valuesByTicket = new Map<number, { fieldId: string; fieldKey: string; fieldName: string; value: string }[]>();
+
+    if (needsCustomFields && result.length > 0) {
+      const ticketIds = result.map((ticket) => ticket.id);
+      const cfValues = await db.query.customFieldValues.findMany({
+        where: (table, { inArray }) => inArray(table.ticket_id, ticketIds),
+      });
+      const fieldIds = [...new Set(cfValues.map((value) => value.custom_field_id))];
+      const fields = fieldIds.length > 0
+        ? await db.query.customFields.findMany({
+            where: (table, { inArray }) => inArray(table.id, fieldIds),
+          })
+        : [];
+      const fieldMap = new Map(fields.map((field) => [field.id, field]));
+
+      for (const value of cfValues) {
+        const rows = valuesByTicket.get(value.ticket_id) ?? [];
+        rows.push({
+          fieldId: value.custom_field_id,
+          fieldKey: fieldMap.get(value.custom_field_id)?.key ?? value.custom_field_id,
+          fieldName: fieldMap.get(value.custom_field_id)?.name ?? value.custom_field_id,
+          value: value.value,
+        });
+        valuesByTicket.set(value.ticket_id, rows);
+      }
+    }
+
+    if (query) {
+      const queuesForSearch = await db.query.queues.findMany();
+      const queueNameById = new Map(queuesForSearch.map((queue) => [queue.id, queue.name]));
+      result = result.filter((ticket) => {
+        const customFields = valuesByTicket.get(ticket.id) ?? [];
+        return (
+          ticket.subject.toLowerCase().includes(query) ||
+          String(ticket.id).includes(query) ||
+          ticket.status.toLowerCase().includes(query) ||
+          (queueNameById.get(ticket.queue_id) ?? '').toLowerCase().includes(query) ||
+          customFields.some((field) =>
+            field.fieldName.toLowerCase().includes(query) ||
+            field.fieldKey.toLowerCase().includes(query) ||
+            field.value.toLowerCase().includes(query)
+          )
+        );
+      });
+    }
+
+    if (cfFilters.length > 0) {
+      result = result.filter((ticket) => {
+        const customFields = valuesByTicket.get(ticket.id) ?? [];
+        return cfFilters.every((filter) =>
+          customFields.some((field) =>
+            (
+              field.fieldId === filter.key ||
+              field.fieldKey.toLowerCase() === filter.key.toLowerCase() ||
+              field.fieldName.toLowerCase() === filter.key.toLowerCase()
+            ) &&
+            field.value.toLowerCase() === filter.value
+          )
+        );
+      });
+    }
+
     return c.json(result);
   });
 
@@ -35,26 +120,118 @@ export function createTicketsRouter(db: Db): Hono {
   router.post('/', async (c) => {
     const body = await c.req.json();
     const parsed = CreateTicketSchema.parse(body);
+    const creatorId = '00000000-0000-0000-0000-000000000000';
+    const customFieldInput = parsed.custom_fields ?? {};
+    const customFieldEntries = Object.entries(customFieldInput)
+      .map(([fieldId, value]) => [fieldId, value.trim()] as const)
+      .filter(([, value]) => value);
+    const queue = await db.query.queues.findFirst({
+      where: eq(queues.id, parsed.queue_id),
+    });
+
+    if (!queue) {
+      throw new HTTPException(422, { message: 'Queue not found' });
+    }
+
+    let initialStatus = 'new';
+    if (queue.lifecycle_id) {
+      const lifecycle = await db.query.lifecycles.findFirst({
+        where: eq(lifecycles.id, queue.lifecycle_id),
+      });
+      const definition = lifecycle?.definition as LifecycleDefinition | undefined;
+      initialStatus = definition?.statuses.initial[0] ?? initialStatus;
+    }
+
+    let assignedFields: typeof customFields.$inferSelect[] = [];
+    if (customFieldEntries.length > 0) {
+      const assignments = await db.query.queueCustomFields.findMany({
+        where: eq(queueCustomFields.queue_id, parsed.queue_id),
+      });
+      const assignedIds = new Set(assignments.map((assignment) => assignment.custom_field_id));
+      const requestedIds = customFieldEntries.map(([fieldId]) => fieldId);
+
+      for (const fieldId of requestedIds) {
+        if (!assignedIds.has(fieldId)) {
+          throw new HTTPException(422, { message: 'Custom field is not assigned to this queue' });
+        }
+      }
+
+      assignedFields = await db.query.customFields.findMany({
+        where: (table, { inArray }) => inArray(table.id, requestedIds),
+      });
+      const fieldById = new Map(assignedFields.map((field) => [field.id, field]));
+
+      for (const [fieldId, value] of customFieldEntries) {
+        const field = fieldById.get(fieldId);
+        if (!field) {
+          throw new HTTPException(422, { message: 'Custom field not found' });
+        }
+        if (Array.isArray(field.values) && field.values.length > 0) {
+          const allowed = new Set(field.values.map((option) => String(option)));
+          if (!allowed.has(value)) {
+            throw new HTTPException(422, { message: `${field.name}: value is not an allowed option` });
+          }
+        }
+        if (field.pattern) {
+          const regex = new RegExp(field.pattern);
+          if (!regex.test(value)) {
+            throw new HTTPException(422, { message: `${field.name}: value does not match the required pattern` });
+          }
+        }
+      }
+    }
 
     const [ticket] = await db.insert(tickets).values({
       subject: parsed.subject,
       queue_id: parsed.queue_id,
-      status: 'new',
-      creator_id: '00000000-0000-0000-0000-000000000000',
+      status: initialStatus,
+      creator_id: creatorId,
     }).returning();
 
     if (!ticket) {
       throw new HTTPException(500, { message: 'Failed to create ticket' });
     }
 
-    // Record transaction
-    await db.insert(transactions).values({
-      ticket_id: ticket.id,
-      transaction_type: 'Create',
-      field: 'status',
-      new_value: 'new',
-      creator_id: '00000000-0000-0000-0000-000000000000',
-    });
+    const txList = [
+      {
+        ticket_id: ticket.id,
+        transaction_type: 'Create',
+        field: 'status',
+        new_value: initialStatus,
+        creator_id: creatorId,
+      },
+    ];
+
+    if (parsed.description) {
+      txList.push({
+        ticket_id: ticket.id,
+        transaction_type: 'Correspond',
+        field: null,
+        new_value: null,
+        data: { body: parsed.description },
+        creator_id: creatorId,
+      } as any);
+    }
+
+    const fieldById = new Map(assignedFields.map((field) => [field.id, field]));
+    for (const [fieldId, value] of customFieldEntries) {
+      await db.insert(customFieldValues).values({
+        ticket_id: ticket.id,
+        custom_field_id: fieldId,
+        value,
+      });
+      txList.push({
+        ticket_id: ticket.id,
+        transaction_type: 'CustomFieldChange',
+        field: fieldById.get(fieldId)?.key ?? fieldId,
+        new_value: value,
+        creator_id: creatorId,
+      } as any);
+    }
+
+    const createdTransactions = await db.insert(transactions).values(txList as any).returning();
+    const prepared = await scripEngine.prepare(ticket.id, createdTransactions as any);
+    await scripEngine.commit(prepared);
 
     return c.json(ticket, 201);
   });
@@ -104,6 +281,8 @@ export function createTicketsRouter(db: Db): Hono {
       throw new HTTPException(404, { message: 'Ticket not found' });
     }
 
+    let lifecycleDef: LifecycleDefinition | null = null;
+
     // Validate lifecycle transition if status is changing
     if (parsed.status) {
       const queue = await db.query.queues.findFirst({
@@ -116,8 +295,8 @@ export function createTicketsRouter(db: Db): Hono {
         });
 
         if (lifecycle) {
-          const def = lifecycle.definition as LifecycleDefinition;
-          const result = lifecycleValidator.validateTransition(def, ticket.status, parsed.status);
+          lifecycleDef = lifecycle.definition as LifecycleDefinition;
+          const result = lifecycleValidator.validateTransition(lifecycleDef, ticket.status, parsed.status);
           if (!result.valid) {
             throw new HTTPException(422, { message: result.error ?? 'Invalid transition' });
           }
@@ -149,7 +328,7 @@ export function createTicketsRouter(db: Db): Hono {
       });
     }
 
-    if (parsed.owner_id && parsed.owner_id !== ticket.owner_id) {
+    if (parsed.owner_id !== undefined && parsed.owner_id !== ticket.owner_id) {
       txList.push({
         ticket_id: id,
         transaction_type: 'SetOwner' as const,
@@ -163,8 +342,28 @@ export function createTicketsRouter(db: Db): Hono {
     // Update the ticket
     const updateData: Record<string, unknown> = {};
     if (parsed.subject) updateData.subject = parsed.subject;
-    if (parsed.status) updateData.status = parsed.status;
-    if (parsed.owner_id) updateData.owner_id = parsed.owner_id;
+    if (parsed.status) {
+      updateData.status = parsed.status;
+
+      if (lifecycleDef && parsed.status !== ticket.status) {
+        const fromClass = statusClass(lifecycleDef, ticket.status);
+        const toClass = statusClass(lifecycleDef, parsed.status);
+        const now = new Date();
+
+        if (fromClass === 'initial' && (toClass === 'active' || toClass === 'inactive') && !ticket.started_at) {
+          updateData.started_at = now;
+        }
+
+        if ((fromClass === 'initial' || fromClass === 'active') && toClass === 'inactive') {
+          updateData.resolved_at = now;
+        }
+
+        if (fromClass === 'inactive' && toClass !== 'inactive') {
+          updateData.resolved_at = null;
+        }
+      }
+    }
+    if (parsed.owner_id !== undefined) updateData.owner_id = parsed.owner_id;
     updateData.updated_at = new Date();
 
     const [updated] = await db.update(tickets)
@@ -198,6 +397,26 @@ export function createTicketsRouter(db: Db): Hono {
       throw new HTTPException(404, { message: 'Ticket not found' });
     }
 
+    if (parsed.status) {
+      const queue = await db.query.queues.findFirst({
+        where: eq(queues.id, ticket.queue_id),
+      });
+
+      if (queue?.lifecycle_id) {
+        const lifecycle = await db.query.lifecycles.findFirst({
+          where: eq(lifecycles.id, queue.lifecycle_id),
+        });
+
+        if (lifecycle) {
+          const lifecycleDef = lifecycle.definition as LifecycleDefinition;
+          const result = lifecycleValidator.validateTransition(lifecycleDef, ticket.status, parsed.status);
+          if (!result.valid) {
+            throw new HTTPException(422, { message: result.error ?? 'Invalid transition' });
+          }
+        }
+      }
+    }
+
     const txList: any[] = [];
 
     if (parsed.status && parsed.status !== ticket.status) {
@@ -266,5 +485,93 @@ export function createTicketsRouter(db: Db): Hono {
     return c.json(tx, 201);
   });
 
+  // PATCH /:id/custom-fields/:fieldId — set or clear a custom field value
+  router.patch('/:id/custom-fields/:fieldId', async (c) => {
+    const id = Number(c.req.param('id'));
+    const fieldId = c.req.param('fieldId');
+    const body = await c.req.json();
+    const value = typeof body.value === 'string' ? body.value.trim() : '';
+
+    const ticket = await db.query.tickets.findFirst({
+      where: eq(tickets.id, id),
+    });
+
+    if (!ticket) {
+      throw new HTTPException(404, { message: 'Ticket not found' });
+    }
+
+    const assignment = await db.query.queueCustomFields.findFirst({
+      where: and(
+        eq(queueCustomFields.queue_id, ticket.queue_id),
+        eq(queueCustomFields.custom_field_id, fieldId),
+      ),
+    });
+
+    if (!assignment) {
+      throw new HTTPException(422, { message: 'Custom field is not assigned to this ticket queue' });
+    }
+
+    const field = await db.query.customFields.findFirst({
+      where: eq(customFields.id, fieldId),
+    });
+
+    if (!field) {
+      throw new HTTPException(404, { message: 'Custom field not found' });
+    }
+
+    if (value && Array.isArray(field.values) && field.values.length > 0) {
+      const allowed = new Set(field.values.map((option) => String(option)));
+      if (!allowed.has(value)) {
+        throw new HTTPException(422, { message: `${field.name}: value is not an allowed option` });
+      }
+    }
+
+    if (value && field.pattern) {
+      const regex = new RegExp(field.pattern);
+      if (!regex.test(value)) {
+        throw new HTTPException(422, { message: `${field.name}: value does not match the required pattern` });
+      }
+    }
+
+    const existing = await db.query.customFieldValues.findMany({
+      where: and(
+        eq(customFieldValues.ticket_id, id),
+        eq(customFieldValues.custom_field_id, fieldId),
+      ),
+    });
+    const oldValue = existing.map((item) => item.value).join(', ');
+
+    await db.delete(customFieldValues).where(and(
+      eq(customFieldValues.ticket_id, id),
+      eq(customFieldValues.custom_field_id, fieldId),
+    ));
+
+    if (value) {
+      await db.insert(customFieldValues).values({
+        ticket_id: id,
+        custom_field_id: fieldId,
+        value,
+      });
+    }
+
+    await db.update(tickets)
+      .set({ updated_at: new Date() } as any)
+      .where(eq(tickets.id, id));
+
+    const [tx] = await db.insert(transactions).values({
+      ticket_id: id,
+      transaction_type: 'CustomFieldChange',
+      field: field.key,
+      old_value: oldValue || null,
+      new_value: value || null,
+      creator_id: '00000000-0000-0000-0000-000000000000',
+    }).returning();
+
+    const prepared = await scripEngine.prepare(id, [tx] as any);
+    await scripEngine.commit(prepared);
+
+    return c.json(tx, 200);
+  });
+
   return router;
 }

src/routes/users.ts

@@ -0,0 +1,17 @@
+import { Hono } from 'hono';
+import { asc } from 'drizzle-orm';
+import type { Db } from '../db/index.ts';
+import { users } from '../db/schema.ts';
+
+export function createUsersRouter(db: Db): Hono {
+  const router = new Hono();
+
+  router.get('/', async (c) => {
+    const result = await db.query.users.findMany({
+      orderBy: asc(users.username),
+    });
+    return c.json(result);
+  });
+
+  return router;
+}

src/scrip/actions.ts

@@ -1,8 +1,11 @@
 import nodemailer from 'nodemailer';
 import type { Transporter } from 'nodemailer';
+import Handlebars from 'handlebars';
 import { config } from '../config.ts';
 import type { Db } from '../db/index.ts';
-import { customFieldValues, transactions } from '../db/schema.ts';
+import * as schema from '../db/schema.ts';
+import { customFieldValues, tickets, transactions, users } from '../db/schema.ts';
+import { and, eq, inArray } from 'drizzle-orm';
 
 export interface ActionExecutor {
   execute(payload: ActionPayload): Promise<{ success: boolean; message: string }>;
@@ -21,12 +24,15 @@ export interface ActionPayload {
   method?: string;
   headers?: Record<string, string>;
   field_id?: string;
+  field_key?: string;
   value?: string;
 }
 
 export class SendEmail implements ActionExecutor {
   private transporter: Transporter | null = null;
 
+  constructor(private db: Db) {}
+
   private getTransporter(): Transporter {
     if (!this.transporter) {
       this.transporter = nodemailer.createTransport({
@@ -39,8 +45,55 @@ export class SendEmail implements ActionExecutor {
     return this.transporter;
   }
 
+  private async resolveRecipients(payload: ActionPayload): Promise<string[]> {
+    const configuredRecipients = payload.recipients ?? (payload.actionConfig['recipients'] as string[] | undefined) ?? [];
+    const recipients = new Set(configuredRecipients.filter(Boolean));
+    const sources = payload.actionConfig['recipient_sources'] ?? payload.actionConfig['recipient_source'];
+    const recipientSources = Array.isArray(sources)
+      ? sources.map((source) => String(source))
+      : sources
+        ? [String(sources)]
+        : [];
+
+    if (recipientSources.length === 0 || !payload.ticketId) {
+      return Array.from(recipients);
+    }
+
+    const ticket = await this.db.query.tickets.findFirst({
+      where: eq(tickets.id, payload.ticketId),
+    });
+
+    if (!ticket) {
+      return Array.from(recipients);
+    }
+
+    const userIds = new Set<string>();
+    for (const source of recipientSources) {
+      if (['requester', 'requestor', 'requestors', 'creator', 'ticket_creator'].includes(source)) {
+        userIds.add(ticket.creator_id);
+      }
+      if (['owner', 'ticket_owner'].includes(source) && ticket.owner_id) {
+        userIds.add(ticket.owner_id);
+      }
+    }
+
+    if (userIds.size === 0) {
+      return Array.from(recipients);
+    }
+
+    const rows = await this.db.query.users.findMany({
+      where: inArray(users.id, Array.from(userIds)),
+    });
+
+    for (const user of rows) {
+      if (user.email) recipients.add(user.email);
+    }
+
+    return Array.from(recipients);
+  }
+
   async execute(payload: ActionPayload): Promise<{ success: boolean; message: string }> {
-    const recipients = payload.recipients ?? (payload.actionConfig['recipients'] as string[] | undefined) ?? [];
+    const recipients = await this.resolveRecipients(payload);
     const subject = payload.subject ?? (payload.actionConfig['subject'] as string | undefined);
     const body = payload.body ?? (payload.actionConfig['body'] as string | undefined);
 
@@ -91,25 +144,279 @@ export class Webhook implements ActionExecutor {
   }
 }
 
+function parseResponseBody(text: string): unknown {
+  if (!text.trim()) return null;
+  try {
+    return JSON.parse(text);
+  } catch {
+    return text;
+  }
+}
+
+function renderHandlebars(template: string, context: Record<string, unknown>): string {
+  const instance = Handlebars.create();
+  instance.registerHelper('json', (value: unknown) => JSON.stringify(value, null, 2));
+  return instance.compile(template)(context);
+}
+
+export class FetchMetadata implements ActionExecutor {
+  constructor(private db: Db) {}
+
+  async execute(payload: ActionPayload): Promise<{ success: boolean; message: string }> {
+    const ticketId = payload.ticketId ?? Number(payload.actionConfig['ticket_id'] ?? 0);
+    const rawUrl = String(payload.actionConfig['url'] ?? '');
+    const method = String(payload.actionConfig['method'] ?? 'GET').toUpperCase();
+    const headers = (payload.actionConfig['headers'] ?? {}) as Record<string, string>;
+    const requestBodyTemplate = String(payload.actionConfig['body'] ?? '');
+    const commentTemplate = String(
+      payload.actionConfig['comment_template'] ??
+      'External metadata\n\n{{json metadata}}',
+    );
+    const internal = payload.actionConfig['internal'] !== false;
+
+    if (!ticketId || !rawUrl) {
+      return { success: false, message: 'FetchMetadata: missing ticket_id or URL' };
+    }
+
+    try {
+      const ticket = await this.db.query.tickets.findFirst({
+        where: eq(tickets.id, ticketId),
+      });
+
+      if (!ticket) {
+        return { success: false, message: `FetchMetadata: ticket ${ticketId} not found` };
+      }
+
+      const baseContext = {
+        ticket: {
+          id: ticket.id,
+          subject: ticket.subject,
+          status: ticket.status,
+          queue_id: ticket.queue_id,
+          owner_id: ticket.owner_id,
+          creator_id: ticket.creator_id,
+          created_at: ticket.created_at?.toISOString(),
+          updated_at: ticket.updated_at?.toISOString(),
+        },
+      };
+      const url = renderHandlebars(rawUrl, baseContext);
+      const requestBody = requestBodyTemplate
+        ? renderHandlebars(requestBodyTemplate, baseContext)
+        : undefined;
+
+      const response = await fetch(url, {
+        method,
+        headers: { Accept: 'application/json', ...headers },
+        body: ['GET', 'HEAD'].includes(method) ? undefined : requestBody,
+      });
+      const responseText = await response.text();
+      const metadata = parseResponseBody(responseText);
+
+      if (!response.ok) {
+        return { success: false, message: `FetchMetadata failed: HTTP ${response.status}` };
+      }
+
+      const commentBody = renderHandlebars(commentTemplate, {
+        ...baseContext,
+        metadata,
+        response: {
+          status: response.status,
+          ok: response.ok,
+          body: metadata,
+          text: responseText,
+        },
+      });
+
+      await this.db.insert(transactions).values({
+        ticket_id: ticketId,
+        transaction_type: internal ? 'Comment' : 'Correspond',
+        data: {
+          body: commentBody,
+          metadata,
+          source_url: url,
+        },
+        creator_id: '00000000-0000-0000-0000-000000000000',
+      });
+
+      await this.db.update(tickets)
+        .set({ updated_at: new Date() } as any)
+        .where(eq(tickets.id, ticketId));
+
+      return { success: true, message: `Metadata fetched and added to ticket ${ticketId}` };
+    } catch (err) {
+      const message = err instanceof Error ? err.message : String(err);
+      return { success: false, message: `FetchMetadata failed: ${message}` };
+    }
+  }
+}
+
+type ScriptResult = string | { success?: boolean; message?: string } | undefined | null;
+
+export class RunScript implements ActionExecutor {
+  constructor(private db: Db) {}
+
+  async execute(payload: ActionPayload): Promise<{ success: boolean; message: string }> {
+    const script = String(payload.actionConfig['script'] ?? payload.actionConfig['code'] ?? '');
+    const ticketId = payload.ticketId ?? Number(payload.actionConfig['ticket_id'] ?? 0);
+
+    if (!script.trim()) {
+      return { success: false, message: 'RunScript: no script configured' };
+    }
+
+    if (!ticketId) {
+      return { success: false, message: 'RunScript: missing ticket_id' };
+    }
+
+    try {
+      const ticket = await this.db.query.tickets.findFirst({
+        where: eq(tickets.id, ticketId),
+      });
+
+      if (!ticket) {
+        return { success: false, message: `RunScript: ticket ${ticketId} not found` };
+      }
+
+      const helpers = {
+        addComment: async (body: string, options?: { internal?: boolean; creator_id?: string }) => {
+          const [tx] = await this.db.insert(transactions).values({
+            ticket_id: ticketId,
+            transaction_type: options?.internal === false ? 'Correspond' : 'Comment',
+            data: { body },
+            creator_id: options?.creator_id ?? '00000000-0000-0000-0000-000000000000',
+          }).returning();
+          return tx;
+        },
+        createTransaction: async (data: {
+          transaction_type: string;
+          field?: string | null;
+          old_value?: string | null;
+          new_value?: string | null;
+          data?: unknown;
+          creator_id?: string;
+        }) => {
+          const [tx] = await this.db.insert(transactions).values({
+            ticket_id: ticketId,
+            transaction_type: data.transaction_type,
+            field: data.field ?? null,
+            old_value: data.old_value ?? null,
+            new_value: data.new_value ?? null,
+            data: data.data,
+            creator_id: data.creator_id ?? '00000000-0000-0000-0000-000000000000',
+          }).returning();
+          return tx;
+        },
+        updateTicket: async (data: Partial<typeof tickets.$inferInsert>) => {
+          const [updated] = await this.db.update(tickets)
+            .set({ ...data, updated_at: new Date() } as any)
+            .where(eq(tickets.id, ticketId))
+            .returning();
+          return updated;
+        },
+        touchTicket: async () => {
+          await this.db.update(tickets)
+            .set({ updated_at: new Date() } as any)
+            .where(eq(tickets.id, ticketId));
+        },
+      };
+
+      const AsyncFunction = Object.getPrototypeOf(async function () {}).constructor;
+      const fn = new AsyncFunction(
+        'context',
+        `"use strict";
+const { ticket, payload, actionConfig, helpers, db, schema, orm, fetch, console } = context;
+${script}`,
+      ) as (context: Record<string, unknown>) => Promise<ScriptResult>;
+
+      const result = await fn({
+        ticket,
+        payload,
+        actionConfig: payload.actionConfig,
+        helpers,
+        db: this.db,
+        schema,
+        orm: { and, eq, inArray },
+        fetch,
+        console,
+      });
+
+      if (typeof result === 'string') {
+        return { success: true, message: result };
+      }
+      if (result && typeof result === 'object') {
+        return {
+          success: result.success !== false,
+          message: result.message ?? 'RunScript completed',
+        };
+      }
+      return { success: true, message: 'RunScript completed' };
+    } catch (err) {
+      const message = err instanceof Error ? err.message : String(err);
+      return { success: false, message: `RunScript failed: ${message}` };
+    }
+  }
+}
+
 export class SetCustomField implements ActionExecutor {
   constructor(private db: Db) {}
 
   async execute(payload: ActionPayload): Promise<{ success: boolean; message: string }> {
-    const fieldId = payload.field_id ?? String(payload.actionConfig['field_id'] ?? '');
+    const fieldRef =
+      payload.field_id ??
+      payload.field_key ??
+      String(payload.actionConfig['field_id'] ?? payload.actionConfig['field_key'] ?? payload.actionConfig['field'] ?? '');
     const value = payload.value ?? String(payload.actionConfig['value'] ?? '');
     const ticketId = payload.ticketId ?? Number(payload.actionConfig['ticket_id'] ?? 0);
 
-    if (!fieldId || !value || !ticketId) {
-      return { success: false, message: 'SetCustomField: missing field_id, value, or ticket_id' };
+    if (!fieldRef || !value || !ticketId) {
+      return { success: false, message: 'SetCustomField: missing field reference, value, or ticket_id' };
     }
 
     try {
+      const isUuid = /^[0-9a-f]{8}-[0-9a-f]{4}-[1-5][0-9a-f]{3}-[89ab][0-9a-f]{3}-[0-9a-f]{12}$/i.test(fieldRef);
+      const field = await this.db.query.customFields.findFirst({
+        where: (row, { or, eq }) =>
+          isUuid
+            ? or(eq(row.id, fieldRef), eq(row.key, fieldRef), eq(row.name, fieldRef))
+            : or(eq(row.key, fieldRef), eq(row.name, fieldRef)),
+      });
+
+      if (!field) {
+        return { success: false, message: `SetCustomField: unknown field ${fieldRef}` };
+      }
+
+      const existing = await this.db.query.customFieldValues.findMany({
+        where: and(
+          eq(customFieldValues.ticket_id, ticketId),
+          eq(customFieldValues.custom_field_id, field.id),
+        ),
+      });
+      const oldValue = existing.map((row) => row.value).join(', ');
+
+      await this.db.delete(customFieldValues).where(and(
+        eq(customFieldValues.ticket_id, ticketId),
+        eq(customFieldValues.custom_field_id, field.id),
+      ));
+
       await this.db.insert(customFieldValues).values({
-        custom_field_id: fieldId,
+        custom_field_id: field.id,
         ticket_id: ticketId,
         value,
       });
-      return { success: true, message: `Custom field ${fieldId} set to "${value}"` };
+
+      await this.db.update(tickets)
+        .set({ updated_at: new Date() } as any)
+        .where(eq(tickets.id, ticketId));
+
+      await this.db.insert(transactions).values({
+        ticket_id: ticketId,
+        transaction_type: 'CustomFieldChange',
+        field: field.key,
+        old_value: oldValue || null,
+        new_value: value,
+        creator_id: '00000000-0000-0000-0000-000000000000',
+      });
+
+      return { success: true, message: `${field.name} set to "${value}"` };
     } catch (err) {
       const message = err instanceof Error ? err.message : String(err);
       return { success: false, message: `SetCustomField failed: ${message}` };
@@ -150,8 +457,10 @@ export class CreateTransaction implements ActionExecutor {
 
 export function createActionRegistry(db: Db): Record<string, ActionExecutor> {
   return {
-    SendEmail: new SendEmail(),
+    SendEmail: new SendEmail(db),
     Webhook: new Webhook(),
+    FetchMetadata: new FetchMetadata(db),
+    RunScript: new RunScript(db),
     SetCustomField: new SetCustomField(db),
     CreateTransaction: new CreateTransaction(db),
   };

src/scrip/conditions.ts

@@ -7,8 +7,29 @@ export interface ConditionEvaluateContext {
   lifecycleDef?: LifecycleDefinition;
 }
 
+export interface ConditionConfig {
+  from_status?: unknown;
+  to_status?: unknown;
+  field_key?: unknown;
+  field_id?: unknown;
+  field?: unknown;
+  old_value?: unknown;
+  new_value?: unknown;
+  value?: unknown;
+}
+
 export interface ConditionEvaluator {
-  evaluate(ticket: Ticket, transactions: Transaction[], context?: ConditionEvaluateContext): boolean;
+  evaluate(ticket: Ticket, transactions: Transaction[], context?: ConditionEvaluateContext, config?: ConditionConfig): boolean;
+}
+
+function matchesStatusFilter(value: string | null, filter: unknown): boolean {
+  if (filter === undefined || filter === null || filter === '') return true;
+  if (value === null) return false;
+  const normalizedValue = value.toLowerCase();
+  if (Array.isArray(filter)) {
+    return filter.map((item) => String(item).toLowerCase()).includes(normalizedValue);
+  }
+  return normalizedValue === String(filter).toLowerCase();
 }
 
 export class OnCreate implements ConditionEvaluator {
@@ -18,19 +39,25 @@ export class OnCreate implements ConditionEvaluator {
 }
 
 export class OnStatusChange implements ConditionEvaluator {
-  evaluate(_ticket: Ticket, transactions: Transaction[]): boolean {
-    return transactions.some((tx) => tx.transaction_type === 'StatusChange');
+  evaluate(_ticket: Ticket, transactions: Transaction[], _context?: ConditionEvaluateContext, config?: ConditionConfig): boolean {
+    return transactions.some((tx) =>
+      tx.transaction_type === 'StatusChange' &&
+      matchesStatusFilter(tx.old_value, config?.from_status) &&
+      matchesStatusFilter(tx.new_value, config?.to_status)
+    );
   }
 }
 
 export class OnResolve implements ConditionEvaluator {
   private lifecycleValidator = new LifecycleValidator();
 
-  evaluate(_ticket: Ticket, transactions: Transaction[], context?: ConditionEvaluateContext): boolean {
+  evaluate(_ticket: Ticket, transactions: Transaction[], context?: ConditionEvaluateContext, config?: ConditionConfig): boolean {
     const lifecycleDef = context?.lifecycleDef;
 
     return transactions.some((tx) => {
       if (tx.transaction_type !== 'StatusChange' || tx.new_value === null) return false;
+      if (!matchesStatusFilter(tx.old_value, config?.from_status)) return false;
+      if (!matchesStatusFilter(tx.new_value, config?.to_status)) return false;
 
       if (lifecycleDef) {
         return this.lifecycleValidator.isResolvedStatus(lifecycleDef, tx.new_value);
@@ -41,10 +68,25 @@ export class OnResolve implements ConditionEvaluator {
   }
 }
 
+export class OnCustomFieldChange implements ConditionEvaluator {
+  evaluate(_ticket: Ticket, transactions: Transaction[], _context?: ConditionEvaluateContext, config?: ConditionConfig): boolean {
+    const fieldFilter = config?.field_key ?? config?.field_id ?? config?.field;
+    const newValueFilter = config?.new_value ?? config?.value;
+
+    return transactions.some((tx) =>
+      tx.transaction_type === 'CustomFieldChange' &&
+      matchesStatusFilter(tx.field, fieldFilter) &&
+      matchesStatusFilter(tx.old_value, config?.old_value) &&
+      matchesStatusFilter(tx.new_value, newValueFilter)
+    );
+  }
+}
+
 const conditionRegistry: Record<string, ConditionEvaluator> = {
   OnCreate: new OnCreate(),
   OnStatusChange: new OnStatusChange(),
   OnResolve: new OnResolve(),
+  OnCustomFieldChange: new OnCustomFieldChange(),
 };
 
 export function getConditionEvaluator(type: string): ConditionEvaluator | null {

src/scrip/engine.ts

@@ -4,7 +4,7 @@ import type { Transaction } from '../models/transaction.ts';
 import { tickets, queues, scrips, lifecycles, customFieldValues, customFields } from '../db/schema.ts';
 import { eq, asc, inArray } from 'drizzle-orm';
 import { getConditionEvaluator } from './conditions.ts';
-import type { ConditionEvaluateContext } from './conditions.ts';
+import type { ConditionConfig, ConditionEvaluateContext } from './conditions.ts';
 import { getActionExecutor } from './actions.ts';
 import type { ActionPayload } from './actions.ts';
 import { TemplateRenderer } from './templates.ts';
@@ -103,7 +103,12 @@ export class ScripEngine {
         continue;
       }
 
-      if (!evaluator.evaluate(ticketRecord as unknown as Ticket, transactions, conditionContext)) {
+      if (!evaluator.evaluate(
+        ticketRecord as unknown as Ticket,
+        transactions,
+        conditionContext,
+        scrip.condition_config as ConditionConfig,
+      )) {
         continue;
       }
 

src/scrip/templates.ts

@@ -17,7 +17,7 @@ export class TemplateRenderer {
 
 export interface TemplateContext {
   ticket: {
-    id: string;
+    id: number;
     subject: string;
     status: string;
     queue_id: string;

tsconfig.json

@@ -27,5 +27,6 @@
     "paths": {
       "@/*": ["./src/*"]
     }
-  }
+  },
+  "exclude": ["web", "node_modules"]
 }

web/README.md

@@ -14,7 +14,7 @@ pnpm dev
 bun dev
 ```
 
-Open [http://localhost:3000](http://localhost:3000) with your browser to see the result.
+Open [http://127.0.0.1:3100](http://127.0.0.1:3100) with your browser to see the result.
 
 You can start editing the page by modifying `app/page.tsx`. The page auto-updates as you edit the file.
 

web/next.config.ts

@@ -1,11 +1,19 @@
+import { dirname } from "node:path";
+import { fileURLToPath } from "node:url";
 import type { NextConfig } from "next";
 
+const appRoot = dirname(fileURLToPath(import.meta.url));
+
 const nextConfig: NextConfig = {
+  outputFileTracingRoot: appRoot,
+  turbopack: {
+    root: appRoot,
+  },
   async rewrites() {
     return [
       {
-        source: '/api/:path*',
-        destination: 'http://127.0.0.1:9876/:path*',
+        source: "/api/:path*",
+        destination: "http://127.0.0.1:9876/:path*",
       },
     ];
   },

web/package-lock.json

@@ -9,15 +9,21 @@
       "version": "0.1.0",
       "dependencies": {
         "@base-ui/react": "^1.5.0",
+        "@hookform/resolvers": "^5.4.0",
+        "@tanstack/react-table": "^8.21.3",
         "class-variance-authority": "^0.7.1",
         "clsx": "^2.1.1",
+        "date-fns": "^4.4.0",
         "lucide-react": "^1.17.0",
         "next": "16.2.7",
+        "next-themes": "^0.4.6",
         "react": "19.2.4",
         "react-dom": "19.2.4",
+        "react-hook-form": "^7.77.0",
         "shadcn": "^4.10.0",
         "tailwind-merge": "^3.6.0",
-        "tw-animate-css": "^1.4.0"
+        "tw-animate-css": "^1.4.0",
+        "zod": "^4.4.3"
       },
       "devDependencies": {
         "@tailwindcss/postcss": "^4",
@@ -943,6 +949,18 @@
         "hono": "^4"
       }
     },
+    "node_modules/@hookform/resolvers": {
+      "version": "5.4.0",
+      "resolved": "https://registry.npmjs.org/@hookform/resolvers/-/resolvers-5.4.0.tgz",
+      "integrity": "sha512-EIsqr/t/qbinPIhGjMdtvutIN1Kk4uwbROE9/UQ93CAVGR7GkA7Y92+fX80OzXi/OB67jVFYwKGO1WzkxmkFZw==",
+      "license": "MIT",
+      "dependencies": {
+        "@standard-schema/utils": "^0.3.0"
+      },
+      "peerDependencies": {
+        "react-hook-form": "^7.55.0"
+      }
+    },
     "node_modules/@humanfs/core": {
       "version": "0.19.2",
       "resolved": "https://registry.npmjs.org/@humanfs/core/-/core-0.19.2.tgz",
@@ -1981,6 +1999,12 @@
         "url": "https://github.com/sponsors/sindresorhus"
       }
     },
+    "node_modules/@standard-schema/utils": {
+      "version": "0.3.0",
+      "resolved": "https://registry.npmjs.org/@standard-schema/utils/-/utils-0.3.0.tgz",
+      "integrity": "sha512-e7Mew686owMaPJVNNLs55PUvgz371nKgwsc4vxE49zsODpJEnxgxRo2y/OKrqueavXgZNMDVj3DdHFlaSAeU8g==",
+      "license": "MIT"
+    },
     "node_modules/@swc/helpers": {
       "version": "0.5.15",
       "resolved": "https://registry.npmjs.org/@swc/helpers/-/helpers-0.5.15.tgz",
@@ -2261,6 +2285,39 @@
         "tailwindcss": "4.3.0"
       }
     },
+    "node_modules/@tanstack/react-table": {
+      "version": "8.21.3",
+      "resolved": "https://registry.npmjs.org/@tanstack/react-table/-/react-table-8.21.3.tgz",
+      "integrity": "sha512-5nNMTSETP4ykGegmVkhjcS8tTLW6Vl4axfEGQN3v0zdHYbK4UfoqfPChclTrJ4EoK9QynqAu9oUf8VEmrpZ5Ww==",
+      "license": "MIT",
+      "dependencies": {
+        "@tanstack/table-core": "8.21.3"
+      },
+      "engines": {
+        "node": ">=12"
+      },
+      "funding": {
+        "type": "github",
+        "url": "https://github.com/sponsors/tannerlinsley"
+      },
+      "peerDependencies": {
+        "react": ">=16.8",
+        "react-dom": ">=16.8"
+      }
+    },
+    "node_modules/@tanstack/table-core": {
+      "version": "8.21.3",
+      "resolved": "https://registry.npmjs.org/@tanstack/table-core/-/table-core-8.21.3.tgz",
+      "integrity": "sha512-ldZXEhOBb8Is7xLs01fR3YEc3DERiz5silj8tnGkFZytt1abEvl/GhUmCE0PMLaMPTa3Jk4HbKmRlHmu+gCftg==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=12"
+      },
+      "funding": {
+        "type": "github",
+        "url": "https://github.com/sponsors/tannerlinsley"
+      }
+    },
     "node_modules/@ts-morph/common": {
       "version": "0.27.0",
       "resolved": "https://registry.npmjs.org/@ts-morph/common/-/common-0.27.0.tgz",
@@ -3947,6 +4004,16 @@
         "url": "https://github.com/sponsors/ljharb"
       }
     },
+    "node_modules/date-fns": {
+      "version": "4.4.0",
+      "resolved": "https://registry.npmjs.org/date-fns/-/date-fns-4.4.0.tgz",
+      "integrity": "sha512-+1UMbeh68lH1SegH83CGWwpb6OHHbpSgr3+s5Eww5M4CAgswBpoWS0AjTOfEJ33HiYKz1hdj/KTFprzXHmq/6w==",
+      "license": "MIT",
+      "funding": {
+        "type": "github",
+        "url": "https://github.com/sponsors/kossnocorp"
+      }
+    },
     "node_modules/debug": {
       "version": "4.4.3",
       "resolved": "https://registry.npmjs.org/debug/-/debug-4.4.3.tgz",
@@ -7217,6 +7284,16 @@
         }
       }
     },
+    "node_modules/next-themes": {
+      "version": "0.4.6",
+      "resolved": "https://registry.npmjs.org/next-themes/-/next-themes-0.4.6.tgz",
+      "integrity": "sha512-pZvgD5L0IEvX5/9GWyHMf3m8BKiVQwsCMHfoFosXtXBMnaS0ZnIJ9ST4b4NqLVKDEm8QBxoNNGNaBv2JNF6XNA==",
+      "license": "MIT",
+      "peerDependencies": {
+        "react": "^16.8 || ^17 || ^18 || ^19 || ^19.0.0-rc",
+        "react-dom": "^16.8 || ^17 || ^18 || ^19 || ^19.0.0-rc"
+      }
+    },
     "node_modules/next/node_modules/postcss": {
       "version": "8.4.31",
       "resolved": "https://registry.npmjs.org/postcss/-/postcss-8.4.31.tgz",
@@ -8002,6 +8079,22 @@
         "react": "^19.2.4"
       }
     },
+    "node_modules/react-hook-form": {
+      "version": "7.77.0",
+      "resolved": "https://registry.npmjs.org/react-hook-form/-/react-hook-form-7.77.0.tgz",
+      "integrity": "sha512-Sslh9YDYc0GDlWT/lxasnIduNo4v3yyvqRGvmGKUre5AFjDs/HV9/OafHGD8d+sB2yoL4UIL9L8X9i0WlZZebg==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=18.0.0"
+      },
+      "funding": {
+        "type": "opencollective",
+        "url": "https://opencollective.com/react-hook-form"
+      },
+      "peerDependencies": {
+        "react": "^16.8.0 || ^17 || ^18 || ^19"
+      }
+    },
     "node_modules/react-is": {
       "version": "16.13.1",
       "resolved": "https://registry.npmjs.org/react-is/-/react-is-16.13.1.tgz",

web/package.json

@@ -3,9 +3,10 @@
   "version": "0.1.0",
   "private": true,
   "scripts": {
-    "dev": "next dev",
+    "dev": "next dev --webpack -H 127.0.0.1 --port 3100",
+    "dev:prod": "next build && next start -H 127.0.0.1 --port 3100",
     "build": "next build",
-    "start": "next start",
+    "start": "next start -H 127.0.0.1 --port 3100",
     "lint": "eslint"
   },
   "dependencies": {

web/src/app/globals.css

@@ -49,72 +49,72 @@
 }
 
 :root {
-  --background: oklch(1 0 0);
-  --foreground: oklch(0.145 0 0);
-  --card: oklch(1 0 0);
-  --card-foreground: oklch(0.145 0 0);
-  --popover: oklch(1 0 0);
-  --popover-foreground: oklch(0.145 0 0);
-  --primary: oklch(0.205 0 0);
-  --primary-foreground: oklch(0.985 0 0);
-  --secondary: oklch(0.97 0 0);
-  --secondary-foreground: oklch(0.205 0 0);
-  --muted: oklch(0.97 0 0);
-  --muted-foreground: oklch(0.556 0 0);
-  --accent: oklch(0.97 0 0);
-  --accent-foreground: oklch(0.205 0 0);
-  --destructive: oklch(0.577 0.245 27.325);
-  --border: oklch(0.922 0 0);
-  --input: oklch(0.922 0 0);
-  --ring: oklch(0.708 0 0);
-  --chart-1: oklch(0.87 0 0);
-  --chart-2: oklch(0.556 0 0);
-  --chart-3: oklch(0.439 0 0);
-  --chart-4: oklch(0.371 0 0);
-  --chart-5: oklch(0.269 0 0);
-  --radius: 0.625rem;
-  --sidebar: oklch(0.985 0 0);
-  --sidebar-foreground: oklch(0.145 0 0);
-  --sidebar-primary: oklch(0.205 0 0);
-  --sidebar-primary-foreground: oklch(0.985 0 0);
-  --sidebar-accent: oklch(0.97 0 0);
-  --sidebar-accent-foreground: oklch(0.205 0 0);
-  --sidebar-border: oklch(0.922 0 0);
-  --sidebar-ring: oklch(0.708 0 0);
+  --background: oklch(0.982 0.006 106);
+  --foreground: oklch(0.19 0.018 248);
+  --card: oklch(0.996 0.003 106);
+  --card-foreground: oklch(0.19 0.018 248);
+  --popover: oklch(0.996 0.003 106);
+  --popover-foreground: oklch(0.19 0.018 248);
+  --primary: oklch(0.31 0.046 243);
+  --primary-foreground: oklch(0.99 0.003 106);
+  --secondary: oklch(0.945 0.01 105);
+  --secondary-foreground: oklch(0.25 0.026 244);
+  --muted: oklch(0.948 0.008 106);
+  --muted-foreground: oklch(0.49 0.023 250);
+  --accent: oklch(0.925 0.024 184);
+  --accent-foreground: oklch(0.21 0.028 246);
+  --destructive: oklch(0.55 0.18 27);
+  --border: oklch(0.865 0.014 102);
+  --input: oklch(0.84 0.015 102);
+  --ring: oklch(0.58 0.068 185);
+  --chart-1: oklch(0.62 0.095 184);
+  --chart-2: oklch(0.53 0.078 243);
+  --chart-3: oklch(0.64 0.12 77);
+  --chart-4: oklch(0.55 0.15 28);
+  --chart-5: oklch(0.44 0.055 257);
+  --radius: 0.5rem;
+  --sidebar: oklch(0.245 0.026 248);
+  --sidebar-foreground: oklch(0.93 0.012 108);
+  --sidebar-primary: oklch(0.69 0.105 184);
+  --sidebar-primary-foreground: oklch(0.18 0.022 248);
+  --sidebar-accent: oklch(0.31 0.031 248);
+  --sidebar-accent-foreground: oklch(0.98 0.006 106);
+  --sidebar-border: oklch(1 0 0 / 11%);
+  --sidebar-ring: oklch(0.66 0.102 184);
 }
 
 .dark {
-  --background: oklch(0.145 0 0);
-  --foreground: oklch(0.985 0 0);
-  --card: oklch(0.205 0 0);
-  --card-foreground: oklch(0.985 0 0);
-  --popover: oklch(0.205 0 0);
-  --popover-foreground: oklch(0.985 0 0);
-  --primary: oklch(0.922 0 0);
-  --primary-foreground: oklch(0.205 0 0);
-  --secondary: oklch(0.269 0 0);
-  --secondary-foreground: oklch(0.985 0 0);
-  --muted: oklch(0.269 0 0);
-  --muted-foreground: oklch(0.708 0 0);
-  --accent: oklch(0.269 0 0);
-  --accent-foreground: oklch(0.985 0 0);
-  --destructive: oklch(0.704 0.191 22.216);
-  --border: oklch(1 0 0 / 10%);
-  --input: oklch(1 0 0 / 15%);
-  --ring: oklch(0.556 0 0);
-  --chart-1: oklch(0.87 0 0);
-  --chart-2: oklch(0.556 0 0);
-  --chart-3: oklch(0.439 0 0);
-  --chart-4: oklch(0.371 0 0);
-  --chart-5: oklch(0.269 0 0);
-  --sidebar: oklch(0.205 0 0);
-  --sidebar-foreground: oklch(0.985 0 0);
-  --sidebar-primary: oklch(0.488 0.243 264.376);
-  --sidebar-primary-foreground: oklch(0.985 0 0);
-  --sidebar-accent: oklch(0.269 0 0);
-  --sidebar-accent-foreground: oklch(0.985 0 0);
-  --sidebar-border: oklch(1 0 0 / 10%);
-  --sidebar-ring: oklch(0.556 0 0);
+  --background: oklch(0.18 0.018 248);
+  --foreground: oklch(0.94 0.011 105);
+  --card: oklch(0.225 0.022 248);
+  --card-foreground: oklch(0.94 0.011 105);
+  --popover: oklch(0.225 0.022 248);
+  --popover-foreground: oklch(0.94 0.011 105);
+  --primary: oklch(0.74 0.105 184);
+  --primary-foreground: oklch(0.17 0.018 248);
+  --secondary: oklch(0.27 0.026 248);
+  --secondary-foreground: oklch(0.94 0.011 105);
+  --muted: oklch(0.28 0.023 248);
+  --muted-foreground: oklch(0.7 0.019 105);
+  --accent: oklch(0.31 0.043 184);
+  --accent-foreground: oklch(0.94 0.011 105);
+  --destructive: oklch(0.68 0.17 24);
+  --border: oklch(1 0 0 / 12%);
+  --input: oklch(1 0 0 / 16%);
+  --ring: oklch(0.68 0.095 184);
+  --chart-1: oklch(0.74 0.105 184);
+  --chart-2: oklch(0.7 0.105 74);
+  --chart-3: oklch(0.66 0.12 25);
+  --chart-4: oklch(0.61 0.08 245);
+  --chart-5: oklch(0.8 0.04 108);
+  --sidebar: oklch(0.145 0.018 248);
+  --sidebar-foreground: oklch(0.94 0.011 105);
+  --sidebar-primary: oklch(0.74 0.105 184);
+  --sidebar-primary-foreground: oklch(0.17 0.018 248);
+  --sidebar-accent: oklch(0.24 0.026 248);
+  --sidebar-accent-foreground: oklch(0.94 0.011 105);
+  --sidebar-border: oklch(1 0 0 / 11%);
+  --sidebar-ring: oklch(0.68 0.095 184);
 }
 
 @keyframes slide-in-right {
@@ -135,8 +135,12 @@
   body {
     @apply bg-background text-foreground;
     font-feature-settings: "cv01" 1, "ss03" 1;
+    background-image:
+      linear-gradient(to right, color-mix(in oklch, var(--border) 45%, transparent) 1px, transparent 1px),
+      linear-gradient(to bottom, color-mix(in oklch, var(--border) 45%, transparent) 1px, transparent 1px);
+    background-size: 44px 44px;
   }
   html {
     @apply font-sans;
   }
-}
+}

web/src/app/layout.tsx

@@ -1,13 +1,14 @@
 import type { Metadata } from "next";
-import { Inter, JetBrains_Mono } from "next/font/google";
+import { IBM_Plex_Sans, JetBrains_Mono } from "next/font/google";
 import { Suspense } from "react";
 import { ThemeProvider } from "next-themes";
 import "./globals.css";
 import { AppShell } from "@/components/app-shell";
 
-const inter = Inter({
+const ibmPlexSans = IBM_Plex_Sans({
   subsets: ["latin"],
-  variable: "--font-inter",
+  weight: ["400", "500", "600", "700"],
+  variable: "--font-sans",
 });
 
 const jetbrainsMono = JetBrains_Mono({
@@ -26,7 +27,7 @@ export default function RootLayout({
   return (
     <html lang="en" suppressHydrationWarning>
       <body
-        className={`${inter.variable} ${jetbrainsMono.variable} font-sans antialiased`}
+        className={`${ibmPlexSans.variable} ${jetbrainsMono.variable} font-sans antialiased`}
         style={{ fontSize: "15px", lineHeight: 1.5 }}
       >
         <ThemeProvider attribute="class" defaultTheme="light" enableSystem={false}>

web/src/components/app-shell.tsx

@@ -11,6 +11,7 @@ import {
   SettingsIcon,
   PanelLeftCloseIcon,
   PanelLeftIcon,
+  CommandIcon,
 } from "lucide-react";
 import { getTickets, getQueues } from "@/lib/api";
 import type { Queue } from "@/lib/types";
@@ -51,11 +52,11 @@ function SidebarNavItem({
       href={href}
       title={collapsed ? label : undefined}
       className={cn(
-        "flex items-center px-2 py-1.5 rounded-md text-[13px] transition-all duration-150 mb-0.5",
+        "group flex items-center px-2 py-1.5 rounded-md text-[13px] transition-all duration-150 mb-0.5",
         collapsed ? "justify-center w-full" : "justify-between",
         active
-          ? "bg-accent text-foreground font-medium"
-          : "text-muted-foreground hover:text-foreground hover:bg-accent font-normal"
+          ? "bg-sidebar-primary text-sidebar-primary-foreground font-semibold shadow-[inset_3px_0_0_color-mix(in_oklch,var(--sidebar-primary-foreground)_55%,transparent)]"
+          : "text-sidebar-foreground/70 hover:text-sidebar-foreground hover:bg-sidebar-accent font-normal"
       )}
     >
       <span className={cn("flex items-center", collapsed ? "" : "gap-2.5")}>
@@ -63,7 +64,10 @@ function SidebarNavItem({
         {!collapsed && label}
       </span>
       {!collapsed && count !== undefined && count > 0 && (
-        <span className="text-xs tabular-nums text-muted-foreground">
+        <span className={cn(
+          "min-w-5 rounded px-1 text-right text-[11px] tabular-nums",
+          active ? "text-sidebar-primary-foreground/80" : "text-sidebar-foreground/45"
+        )}>
           {count}
         </span>
       )}
@@ -171,7 +175,7 @@ function SidebarNav() {
       {queues.length > 0 && (
         <div>
           {!collapsed && (
-            <div className="px-2 py-1.5 text-[11px] font-semibold text-muted-foreground uppercase tracking-wider">
+            <div className="px-2 py-1.5 text-[11px] font-semibold text-sidebar-foreground/45 uppercase">
               Queues
             </div>
           )}
@@ -179,7 +183,7 @@ function SidebarNav() {
             const active =
               pathname === "/" && searchParams.get("queue") === queue.id;
             const QueueIcon = () => (
-              <span className="w-2 h-2 rounded-full bg-muted-foreground flex-shrink-0" />
+              <span className="w-2 h-2 rounded-full bg-sidebar-primary flex-shrink-0 shadow-[0_0_0_3px_color-mix(in_oklch,var(--sidebar-primary)_18%,transparent)]" />
             );
             return (
               <SidebarNavItem
@@ -203,7 +207,7 @@ function SidebarBottom() {
   const collapsed = useSidebarCollapsed();
 
   return (
-    <div className="border-t border-border p-2">
+    <div className="border-t border-sidebar-border p-2">
       <SidebarNavItem
         href="/admin"
         icon={SettingsIcon}
@@ -217,13 +221,13 @@ function SidebarBottom() {
         )}
         title={collapsed ? "User" : undefined}
       >
-        <div className="w-5 h-5 rounded-full bg-primary flex items-center justify-center flex-shrink-0">
-          <span className="text-primary-foreground text-[10px] font-semibold">
+        <div className="w-5 h-5 rounded-md bg-sidebar-primary flex items-center justify-center flex-shrink-0">
+          <span className="text-sidebar-primary-foreground text-[10px] font-semibold">
             U
           </span>
         </div>
         {!collapsed && (
-          <span className="text-[13px] text-muted-foreground truncate">
+          <span className="text-[13px] text-sidebar-foreground/65 truncate">
             User
           </span>
         )}
@@ -259,39 +263,54 @@ export function AppShell({ children }: { children: React.ReactNode }) {
 
   return (
     <SidebarCollapsedContext.Provider value={sidebarCollapsed}>
-      <div className="flex h-screen overflow-hidden">
+      <div className="flex h-screen overflow-hidden bg-background">
         {/* Sidebar */}
         <aside
           className={cn(
-            "flex-shrink-0 flex flex-col bg-sidebar border-r border-border transition-all duration-150",
+            "flex-shrink-0 flex flex-col bg-sidebar border-r border-sidebar-border transition-all duration-150 shadow-[16px_0_42px_color-mix(in_oklch,var(--sidebar)_18%,transparent)]",
             sidebarCollapsed ? "w-[60px]" : "w-60"
           )}
         >
           {/* Brand */}
-          <div className="h-11 flex items-center px-3 border-b border-border">
+          <div className="h-14 flex items-center justify-between gap-2 px-3 border-b border-sidebar-border">
             <Link href="/" className="flex items-center gap-2">
-              <div className="w-5 h-5 rounded-md bg-primary flex items-center justify-center">
-                <span className="text-primary-foreground text-[11px] font-semibold">
+              <div className="w-7 h-7 rounded-md bg-sidebar-primary flex items-center justify-center shadow-[0_0_0_1px_color-mix(in_oklch,var(--sidebar-primary)_55%,white_20%)]">
+                <span className="text-sidebar-primary-foreground text-[12px] font-bold">
                   T
                 </span>
               </div>
               {!sidebarCollapsed && (
-                <span className="font-semibold text-foreground text-sm tracking-tight">
-                  Tessera
+                <span className="leading-tight">
+                  <span className="block font-semibold text-sidebar-foreground text-sm">
+                    Tessera
+                  </span>
+                  <span className="block text-[10px] text-sidebar-foreground/45">
+                    ScripFoundry
+                  </span>
                 </span>
               )}
             </Link>
+            {!sidebarCollapsed && (
+              <button
+                onClick={() => setCommandOpen(true)}
+                className="flex h-7 items-center gap-1 rounded-md border border-sidebar-border px-2 text-[11px] text-sidebar-foreground/55 transition-colors hover:bg-sidebar-accent hover:text-sidebar-foreground"
+                aria-label="Open command palette"
+              >
+                <CommandIcon className="h-3.5 w-3.5" />
+                K
+              </button>
+            )}
           </div>
 
           {/* Nav */}
-          <nav className="flex-1 overflow-y-auto py-2 px-2">
+          <nav className="flex-1 overflow-y-auto py-3 px-2">
             <Suspense
               fallback={
                 <div className="space-y-1.5 px-2">
                   {Array.from({ length: 6 }).map((_, i) => (
                     <div
                       key={i}
-                      className="h-7 bg-muted rounded-md animate-pulse"
+                    className="h-7 bg-sidebar-accent rounded-md animate-pulse"
                     />
                   ))}
                 </div>
@@ -306,7 +325,7 @@ export function AppShell({ children }: { children: React.ReactNode }) {
         </aside>
 
         {/* Main */}
-        <main className="flex-1 overflow-hidden">{children}</main>
+        <main className="flex-1 overflow-hidden bg-background/88">{children}</main>
 
         {/* Command Palette */}
         <CommandPalette open={commandOpen} onOpenChange={setCommandOpen} />
@@ -315,7 +334,7 @@ export function AppShell({ children }: { children: React.ReactNode }) {
       {/* Collapse toggle */}
       <button
         onClick={() => setSidebarCollapsed(!sidebarCollapsed)}
-        className="fixed bottom-4 left-0 z-40 w-6 h-6 flex items-center justify-center rounded-r-md bg-sidebar border border-border border-l-0 text-muted-foreground hover:text-foreground transition-all duration-150"
+        className="fixed bottom-4 left-0 z-40 w-6 h-6 flex items-center justify-center rounded-r-md bg-sidebar border border-sidebar-border border-l-0 text-sidebar-foreground/55 hover:text-sidebar-foreground transition-all duration-150"
         style={{ left: sidebarCollapsed ? 60 : 240 }}
         aria-label={sidebarCollapsed ? "Expand sidebar" : "Collapse sidebar"}
       >

web/src/components/command-palette.tsx

@@ -1,6 +1,7 @@
 "use client";
 
-import { useState, useEffect, useRef, useCallback } from "react";
+import { useState, useEffect, useRef, useCallback, useMemo } from "react";
+import type { ComponentType, KeyboardEvent } from "react";
 import { useRouter } from "next/navigation";
 import {
   SearchIcon,
@@ -15,7 +16,7 @@ import type { Ticket } from "@/lib/types";
 interface CommandItem {
   id: string;
   label: string;
-  icon: React.ComponentType<{ className?: string }>;
+  icon: ComponentType<{ className?: string }>;
   action: () => void;
   category?: string;
 }
@@ -41,79 +42,87 @@ export function CommandPalette({ open, onOpenChange }: CommandPaletteProps) {
     }
   }, [open]);
 
-  const alwaysCommands: CommandItem[] = [
-    {
-      id: "new-ticket",
-      label: "New ticket",
-      icon: PlusIcon,
-      action: () => {
-        onOpenChange(false);
-        router.push("/?new=true");
+  const filtered = useMemo(() => {
+    const normalizedQuery = query.toLowerCase();
+    const alwaysCommands: CommandItem[] = [
+      {
+        id: "new-ticket",
+        label: "New ticket",
+        icon: PlusIcon,
+        action: () => {
+          onOpenChange(false);
+          router.push("/?new=true");
+        },
+        category: "Actions",
       },
-      category: "Actions",
-    },
-    {
-      id: "admin",
-      label: "Go to admin",
-      icon: SettingsIcon,
-      action: () => {
-        onOpenChange(false);
-        router.push("/admin");
+      {
+        id: "admin",
+        label: "Go to admin",
+        icon: SettingsIcon,
+        action: () => {
+          onOpenChange(false);
+          router.push("/admin");
+        },
+        category: "Navigate",
       },
-      category: "Navigate",
-    },
-    {
-      id: "all-tickets",
-      label: "All tickets",
-      icon: LayoutGridIcon,
-      action: () => {
-        onOpenChange(false);
-        router.push("/");
+      {
+        id: "all-tickets",
+        label: "All tickets",
+        icon: LayoutGridIcon,
+        action: () => {
+          onOpenChange(false);
+          router.push("/");
+        },
+        category: "Navigate",
       },
-      category: "Navigate",
-    },
-  ];
+    ];
 
-  const ticketCommands: CommandItem[] = tickets
-    .filter((t) => t.subject.toLowerCase().includes(query.toLowerCase()))
-    .map((t) => ({
-      id: `ticket-${t.id}`,
-      label: t.subject,
-      icon: MessageSquareIcon,
-      action: () => {
-        onOpenChange(false);
-        router.push(`/tickets/${t.id}`);
-      },
-      category: "Tickets",
-    }));
+    const alwaysFiltered = alwaysCommands.filter((cmd) =>
+      cmd.label.toLowerCase().includes(normalizedQuery)
+    );
+    const ticketCommands: CommandItem[] = tickets
+      .filter((t) => t.subject.toLowerCase().includes(normalizedQuery))
+      .map((t) => ({
+        id: `ticket-${t.id}`,
+        label: t.subject,
+        icon: MessageSquareIcon,
+        action: () => {
+          onOpenChange(false);
+          router.push(`/tickets/${t.id}`);
+        },
+        category: "Tickets",
+      }));
 
-  const alwaysFiltered = alwaysCommands.filter((cmd) =>
-    cmd.label.toLowerCase().includes(query.toLowerCase())
+    return [...alwaysFiltered, ...ticketCommands];
+  }, [onOpenChange, query, router, tickets]);
+
+  const grouped = useMemo(
+    () =>
+      filtered.reduce<Record<string, CommandItem[]>>((acc, cmd) => {
+        const cat = cmd.category || "Other";
+        if (!acc[cat]) acc[cat] = [];
+        acc[cat].push(cmd);
+        return acc;
+      }, {}),
+    [filtered]
   );
 
-  const filtered = [...alwaysFiltered, ...ticketCommands];
-
-  const grouped = filtered.reduce<Record<string, CommandItem[]>>((acc, cmd) => {
-    const cat = cmd.category || "Other";
-    if (!acc[cat]) acc[cat] = [];
-    acc[cat].push(cmd);
-    return acc;
-  }, {});
-
   useEffect(() => {
     if (open) {
-      setQuery("");
-      setSelectedIndex(0);
+      queueMicrotask(() => {
+        setQuery("");
+        setSelectedIndex(0);
+      });
       setTimeout(() => inputRef.current?.focus(), 50);
     }
   }, [open]);
 
   useEffect(() => {
-    setSelectedIndex(0);
+    queueMicrotask(() => setSelectedIndex(0));
   }, [query]);
 
   const handleKeyDown = useCallback(
-    (e: React.KeyboardEvent) => {
+    (e: KeyboardEvent) => {
       if (e.key === "ArrowDown") {
         e.preventDefault();
         setSelectedIndex((i) => Math.min(i + 1, filtered.length - 1));

web/src/components/theme-toggle.tsx

@@ -8,7 +8,9 @@ export function ThemeToggle() {
   const { theme, setTheme } = useTheme();
   const [mounted, setMounted] = useState(false);
 
-  useEffect(() => setMounted(true), []);
+  useEffect(() => {
+    queueMicrotask(() => setMounted(true));
+  }, []);
 
   if (!mounted) {
     return <div className="w-8 h-8" />;

web/src/lib/api.ts

@@ -1,10 +1,15 @@
 import type {
   Ticket,
   Queue,
+  User,
   Transaction,
   Scrip,
+  Template,
+  TemplatePreview,
   Lifecycle,
+  LifecycleDefinition,
   CustomField,
+  QueueCustomField,
   PreviewResult,
   UpdateResult,
 } from "./types";
@@ -28,10 +33,23 @@ async function request<T>(url: string, options?: RequestInit): Promise<{ data: T
   }
 }
 
-export async function getTickets(params?: { queue_id?: string; status?: string }): Promise<{ data: Ticket[] | null; error: string | null }> {
+export async function getTickets(params?: {
+  queue_id?: string;
+  status?: string;
+  q?: string;
+  owner_id?: string;
+  custom_fields?: Record<string, string>;
+}): Promise<{ data: Ticket[] | null; error: string | null }> {
   const sp = new URLSearchParams();
   if (params?.queue_id) sp.set("queue_id", params.queue_id);
   if (params?.status) sp.set("status", params.status);
+  if (params?.q) sp.set("q", params.q);
+  if (params?.owner_id) sp.set("owner_id", params.owner_id);
+  if (params?.custom_fields) {
+    for (const [fieldId, value] of Object.entries(params.custom_fields)) {
+      if (value) sp.set(`cf.${fieldId}`, value);
+    }
+  }
   const qs = sp.toString();
   return request<Ticket[]>(`/tickets${qs ? `?${qs}` : ""}`);
 }
@@ -40,11 +58,16 @@ export async function getTicket(id: number): Promise<{ data: Ticket | null; erro
   return request<Ticket>(`/tickets/${id}`);
 }
 
-export async function createTicket(data: { subject: string; queue_id: string }): Promise<{ data: Ticket | null; error: string | null }> {
+export async function createTicket(data: {
+  subject: string;
+  queue_id: string;
+  description?: string;
+  custom_fields?: Record<string, string>;
+}): Promise<{ data: Ticket | null; error: string | null }> {
   return request<Ticket>("/tickets", { method: "POST", body: JSON.stringify(data) });
 }
 
-export async function updateTicket(id: number, data: { subject?: string; status?: string }): Promise<{ data: UpdateResult | null; error: string | null }> {
+export async function updateTicket(id: number, data: { subject?: string; status?: string; owner_id?: string | null }): Promise<{ data: UpdateResult | null; error: string | null }> {
   return request<UpdateResult>(`/tickets/${id}`, { method: "PATCH", body: JSON.stringify(data) });
 }
 
@@ -64,18 +87,28 @@ export async function getQueues(): Promise<{ data: Queue[] | null; error: string
   return request<Queue[]>("/queues");
 }
 
-export async function createQueue(data: { name: string; description?: string }): Promise<{ data: Queue | null; error: string | null }> {
+export async function getUsers(): Promise<{ data: User[] | null; error: string | null }> {
+  return request<User[]>("/users");
+}
+
+export async function createQueue(data: { name: string; description?: string | null; lifecycle_id?: string | null }): Promise<{ data: Queue | null; error: string | null }> {
   return request<Queue>("/queues", { method: "POST", body: JSON.stringify(data) });
 }
 
+export async function updateQueue(id: string, data: { name?: string; description?: string | null; lifecycle_id?: string | null }): Promise<{ data: Queue | null; error: string | null }> {
+  return request<Queue>(`/queues/${id}`, { method: "PATCH", body: JSON.stringify(data) });
+}
+
 export async function getScrips(): Promise<{ data: Scrip[] | null; error: string | null }> {
   return request<Scrip[]>("/scrips");
 }
 
 export async function createScrip(data: {
   name: string;
+  description?: string | null;
   queue_id?: string | null;
   condition_type: string;
+  condition_config?: Record<string, unknown>;
   action_type: string;
   action_config?: Record<string, unknown>;
   template_id?: string | null;
@@ -88,8 +121,10 @@ export async function createScrip(data: {
 
 export async function updateScrip(id: string, data: {
   name?: string;
+  description?: string | null;
   queue_id?: string | null;
   condition_type?: string;
+  condition_config?: Record<string, unknown>;
   action_type?: string;
   action_config?: Record<string, unknown>;
   template_id?: string | null;
@@ -100,26 +135,98 @@ export async function updateScrip(id: string, data: {
   return request<Scrip>(`/scrips/${id}`, { method: "PATCH", body: JSON.stringify(data) });
 }
 
+export async function getTemplates(): Promise<{ data: Template[] | null; error: string | null }> {
+  return request<Template[]>("/templates");
+}
+
+export async function createTemplate(data: {
+  name: string;
+  queue_id?: string | null;
+  subject_template: string;
+  body_template: string;
+}): Promise<{ data: Template | null; error: string | null }> {
+  return request<Template>("/templates", { method: "POST", body: JSON.stringify(data) });
+}
+
+export async function updateTemplate(id: string, data: {
+  name?: string;
+  queue_id?: string | null;
+  subject_template?: string;
+  body_template?: string;
+}): Promise<{ data: Template | null; error: string | null }> {
+  return request<Template>(`/templates/${id}`, { method: "PATCH", body: JSON.stringify(data) });
+}
+
+export async function previewTemplate(data: {
+  subject_template: string;
+  body_template: string;
+  ticket_id?: number | null;
+}): Promise<{ data: TemplatePreview | null; error: string | null }> {
+  return request<TemplatePreview>("/templates/preview", { method: "POST", body: JSON.stringify(data) });
+}
+
 export async function getLifecycles(): Promise<{ data: Lifecycle[] | null; error: string | null }> {
   return request<Lifecycle[]>("/lifecycles");
 }
 
 export async function createLifecycle(data: {
   name: string;
-  definition: Record<string, unknown>;
+  definition: Record<string, unknown> | LifecycleDefinition;
 }): Promise<{ data: Lifecycle | null; error: string | null }> {
   return request<Lifecycle>("/lifecycles", { method: "POST", body: JSON.stringify(data) });
 }
 
+export async function updateLifecycle(id: string, data: {
+  name?: string;
+  definition?: Record<string, unknown> | LifecycleDefinition;
+}): Promise<{ data: Lifecycle | null; error: string | null }> {
+  return request<Lifecycle>(`/lifecycles/${id}`, { method: "PATCH", body: JSON.stringify(data) });
+}
+
 export async function getCustomFields(): Promise<{ data: CustomField[] | null; error: string | null }> {
   return request<CustomField[]>("/custom-fields");
 }
 
+export async function getQueueCustomFields(queueId: string): Promise<{ data: QueueCustomField[] | null; error: string | null }> {
+  return request<QueueCustomField[]>(`/custom-fields/queues/${queueId}`);
+}
+
+export async function assignQueueCustomField(queueId: string, customFieldId: string): Promise<{ data: QueueCustomField | null; error: string | null }> {
+  return request<QueueCustomField>(`/custom-fields/queues/${queueId}`, {
+    method: "POST",
+    body: JSON.stringify({ custom_field_id: customFieldId }),
+  });
+}
+
+export async function unassignQueueCustomField(queueId: string, customFieldId: string): Promise<{ data: { ok: boolean } | null; error: string | null }> {
+  return request<{ ok: boolean }>(`/custom-fields/queues/${queueId}/${customFieldId}`, { method: "DELETE" });
+}
+
+export async function updateTicketCustomField(ticketId: number, customFieldId: string, value: string): Promise<{ data: Transaction | null; error: string | null }> {
+  return request<Transaction>(`/tickets/${ticketId}/custom-fields/${customFieldId}`, {
+    method: "PATCH",
+    body: JSON.stringify({ value }),
+  });
+}
+
 export async function createCustomField(data: {
+  key?: string;
   name: string;
   field_type: string;
   values?: unknown | null;
   max_values?: number;
+  pattern?: string | null;
 }): Promise<{ data: CustomField | null; error: string | null }> {
   return request<CustomField>("/custom-fields", { method: "POST", body: JSON.stringify(data) });
 }
+
+export async function updateCustomField(id: string, data: {
+  key?: string;
+  name?: string;
+  field_type?: string;
+  values?: unknown | null;
+  max_values?: number;
+  pattern?: string | null;
+}): Promise<{ data: CustomField | null; error: string | null }> {
+  return request<CustomField>(`/custom-fields/${id}`, { method: "PATCH", body: JSON.stringify(data) });
+}

web/src/lib/types.ts

@@ -19,6 +19,13 @@ export interface Queue {
   lifecycle_id: string | null;
 }
 
+export interface User {
+  id: string;
+  username: string;
+  email: string | null;
+  created_at: string;
+}
+
 export interface Transaction {
   id: string;
   ticket_id: number;
@@ -35,13 +42,16 @@ export interface Scrip {
   id: string;
   queue_id: string | null;
   name: string;
+  description: string | null;
   condition_type: string;
+  condition_config: Record<string, unknown>;
   action_type: string;
   action_config: Record<string, unknown>;
   template_id: string | null;
   stage: string;
   sort_order: number;
   disabled: boolean;
+  created_at: string;
 }
 
 export interface Template {
@@ -50,6 +60,13 @@ export interface Template {
   queue_id: string | null;
   subject_template: string;
   body_template: string;
+  created_at: string;
+}
+
+export interface TemplatePreview {
+  subject: string;
+  body: string;
+  context: unknown;
 }
 
 export interface Lifecycle {
@@ -65,16 +82,26 @@ export interface LifecycleDefinition {
 
 export interface CustomField {
   id: string;
+  key: string;
   name: string;
   field_type: string;
   values: unknown | null;
   max_values: number;
+  pattern: string | null;
+}
+
+export interface QueueCustomField {
+  id: string;
+  queue_id: string;
+  custom_field_id: string;
+  sort_order: number;
+  custom_field: CustomField | null;
 }
 
 export interface CustomFieldValue {
   id: string;
   custom_field_id: string;
-  ticket_id: string;
+  ticket_id: number;
   value: string;
   custom_field?: CustomField;
 }