- team_id on queues table (optional, can be overridden per-ticket)
- Ticket creation auto-sets team_id from the queue's default
- Queue admin form has team selector (scrip flow node 03)
- Queue API (POST/PATCH) accepts team_id
No enforcement — just a helpful default. Teams and queues
are loosely coupled, not hierarchically locked.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Backend:
- team_id column on tickets table
- team_id filter in GET /tickets (resolves team members)
- team_id in UpdateTicketSchema + PATCH handler
- SetTeam transaction type
Frontend:
- Team selector in ticket detail properties sidebar
- My team's tickets in sidebar (when user belongs to a team)
- team_id passed through to API from ticket list page
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Schema:
- teams table (name unique, description)
- team_members table (team_id, user_id, unique constraint)
- team_id column on dashboards
API:
- GET/POST/PATCH/DELETE /teams
- POST /teams/:id/members (add user)
- DELETE /teams/:id/members/:userId (remove user)
- dashboards support team_id on create/update
Frontend:
- Teams tab in admin: CRUD + member management with add/remove
- Sidebar: dashboards filtered to user's teams
(unassigned dashboards visible to all)
- Compact dashboard picker dropdown in sidebar
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- Add demo dashboard with 7 widgets to seed script
- Dashboard is_default=true — appears as home page on fresh seed
- Add views/dashboards/dashboardWidgets to seed reset
- Fix My tickets: now filters by first non-system user (not any owner)
- Pass owner param in sidebar My tickets link
- Update page.tsx view=my to respect owner URL param
- Scrip engine already sorts by sort_order (verified)
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- Move ticket filtering from in-memory to SQL WHERE clauses
(queue_id, status, owner use Drizzle eq/isNull; text search uses ilike;
custom field filters use EXISTS subqueries)
- Add limit param to GET /tickets
- Add POST/PATCH/DELETE /users routes
- Add Users tab to admin page with create/edit/delete
- Smart widget positioning in dashboard (3-column grid fill)
- Show pattern hint below CF inputs in New Ticket dialog
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- DELETE /templates/:id — backend route
- deleteTemplate() API client function
- Trash icon on each template list item (shows on hover)
- Confirms inline, no dialog needed
- Resets builder if the deleted template was being edited
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- POST /tickets now returns { ticket, scrip_results } matching PATCH pattern
- createTicket API function returns UpdateResult instead of Ticket
- Update call site to use data.ticket.id
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- src/db/seed.ts: comprehensive seed data with idempotent upserts
- 5 users (system, gjermund, operator, technician, analyst)
- 5 queues (Support Desk, Operations, IT Infrastructure, Facilities, Field Ops)
- 1 lifecycle (Demo service lifecycle with new→open→in_progress→resolved→closed)
- 5 custom fields (impact, location, channel, urgency, outcome) with short keys
- 10 realistic support tickets with varied statuses, custom fields, and history
- 3 scrips (OnCreate email, OnResolve custom field, customer notification)
- 2 templates (auto-response, resolve notification)
- --reset flag to truncate all data before seeding
- scripts/smoke-test.ts: API smoke tests
- scripts/watch-frontend.sh: frontend dev helper
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
New routes:
- GET /users — list all users
- GET/POST /templates — list and create templates
- PATCH /templates/:id — update template
- POST /templates/preview — render template with ticket/demo context
Enhanced routes:
- tickets: custom field support on create, status classification helper
- custom-fields: PATCH endpoint, auto-generate short key from name
- lifecycles: PATCH endpoint
- queues: PATCH endpoint
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- SendEmail: real nodemailer transport with SMTP config, dynamic recipient resolution
(static + ticket creator/owner lookup), Handlebars template support
- Webhook: HTTP POST/any method with configurable headers and JSON body
- FetchMetadata: external HTTP fetch, Handlebars URL/body templating,
auto-adds result as comment/correspondence on ticket
- RunScript: arbitrary async JS execution with helpers (addComment,
createTransaction, updateTicket, touchTicket), ticket context, and
Drizzle ORM access
- SetCustomField: lookup by id/key/name, clear+insert value, record
CustomFieldChange transaction
- CreateTransaction: insert arbitrary transaction record
- Add OnCustomFieldChange condition
- Pass condition_config to evaluator in engine
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- Add npm scripts for dev, migrate, seed, smoke
- Add key column to scrips table (unique short identifier)
- Register users and templates routes in server
- Set development: false in Bun.serve for production mode
- Add description and custom_fields to CreateTicketSchema
- Make owner_id nullable/optional for unassigned tickets
- Add migration for custom field key column
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Backend:
- POST /:id/comment endpoint accepting {body, internal?, creator_id?}
- internal=false → Correspond (public reply), internal=true → Comment
- Runs scrip engine on the new transaction so notifications fire
- CommentSchema zod validation
Frontend:
- sendComment() API function in lib/api.ts
- Send button wired with onClick, sending spinner, disabled state
- Error display below reply box, clears on new typing
- Refreshes transaction list after successful send
- Reply/Internal note mode passed as internal flag
- config.ts: add SMTP_HOST, SMTP_PORT, SMTP_USER, SMTP_PASS, SMTP_FROM
- engine.ts: prepare() queries real scrips from DB, matches by queue_id + condition_type, loads lifecycle for OnResolve context, renders Handlebars templates, builds PreparedScrip. commit() dispatches to real action executors.
- actions.ts: SendEmail via nodemailer SMTP, Webhook via fetch POST, SetCustomField writes to custom_field_values table
- conditions.ts: OnResolve uses LifecycleValidator.isResolvedStatus()
- tickets.ts: updated to pass lifecycleDef context to scrip engine
- nodemailer installed
- Port changed to 9876 (8080 occupied by Apache)
Verification: bun run src/index.ts starts server, GET /health returns {"status":"ok","version":"0.1.0"}
