653139ad0d
- Watcher system: ticket_watchers table, watch/unwatch endpoints, notifications to watchers on comments and updates, watcher/cc recipient sources in SendEmail scrip action, watch toggle and watcher avatars in ticket detail UI - SLA engine: sla_policies table, SLA deadline columns on tickets, CRUD routes, OnSlaBreach scrip condition, scheduler SLA calculation, deadlines set on create/reply, cleared on resolve, SLA indicators on ticket list and detail, SLA Policies tab in admin - Rich text: marked-based markdown rendering with XSS safety, Write/Preview toggle in comment composer, styled prose output
16 lines
590 B
SQL
16 lines
590 B
SQL
CREATE TABLE sla_policies (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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queue_id UUID REFERENCES queues(id) ON DELETE SET NULL,
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name TEXT NOT NULL,
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description TEXT,
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response_time_minutes INTEGER,
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resolution_time_minutes INTEGER,
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disabled BOOLEAN NOT NULL DEFAULT false,
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created_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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CREATE INDEX sla_policies_queue_id_idx ON sla_policies(queue_id);
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ALTER TABLE tickets ADD COLUMN sla_response_deadline TIMESTAMPTZ;
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ALTER TABLE tickets ADD COLUMN sla_resolution_deadline TIMESTAMPTZ;
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ALTER TABLE tickets ADD COLUMN sla_breached TEXT;
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