653139ad0d
- Watcher system: ticket_watchers table, watch/unwatch endpoints, notifications to watchers on comments and updates, watcher/cc recipient sources in SendEmail scrip action, watch toggle and watcher avatars in ticket detail UI - SLA engine: sla_policies table, SLA deadline columns on tickets, CRUD routes, OnSlaBreach scrip condition, scheduler SLA calculation, deadlines set on create/reply, cleared on resolve, SLA indicators on ticket list and detail, SLA Policies tab in admin - Rich text: marked-based markdown rendering with XSS safety, Write/Preview toggle in comment composer, styled prose output
Tessera
A modern, composable ticketing system — RT's paradigm rebuilt in Rust.
Architecture
- Core (Rust): Scrip runtime, transaction engine, query builder, lifecycle state machines
- Integration Layer (Go): gRPC-exposed API, webhook connectors, import/export pipelines
- UI: TBD
Status
Early design phase. Nothing works yet.